Box Office Manager
OTHER•Pittsfield•$0k - $0k
About this role
Reports to: Associate Director of Guest Services and Sales
Start Date: May 12, 2026(dates subject to slight change)
End Date: Sep 6, 2026(dates subject to slight change)
Working Location: On-site, Pittsfield, MA
Department: Guest Services/Front of House
Housing: Housing may be available for the right candidate
Compensation: $20-$23/hr
Schedule: 30-40 hours per week, includes evenings/weekends during performances
ABOUT BARRINGTON STAGE COMPANY
Barrington Stage Company, an award-winning professional theatre company located in the heart of the Berkshires, is seeking a Box Office Manager to join our Guest Services team in Pittsfield, MA. This role requires a collaborative and adaptable leader with strong organizational and problem-solving skills who can oversee daily box office operations, support the Guest Services team, and ensure a welcoming, accessible, and professional experience for all patrons.
Barrington Stage has a three-fold mission: to produce top-notch, compelling work; to develop new plays and musicals; and to engage our community with vibrant, inclusive educational outreach programs.
BSC is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, or age. We strongly encourage candidates of color, and/or from diverse backgrounds/underrepresented groups to apply.
JOB OVERVIEW
The Box Office Manager serves as the primary point of contact for guests, overseeing daily box office operations and delivering high-quality, human-centered customer service from first inquiry through post-show follow-up. This role collaborates closely with the Guest Services team to support sales goals, maintain accurate CRM records, and ensure a welcoming and inclusive experience for all patrons.
REQUIREMENTS
- Manage daily box office operations, including opening/closing procedures, ticket sales, will-call, communications, and financial reconciliation.
- Provide high-quality customer service via phone, email, and in-person, assisting with ticket purchases, exchanges, and general inquiries.
- Support subscription and group sales, including outbound calls and follow-ups, to meet sales goals.
- Maintain accurate guest records in CRM systems (e.g., Spektrix) to ensure data integrity.
- Serve as the most knowledgeable point of contact for box office processes, assisting box office associates and volunteers once initial training is complete.
- Perform other duties as assigned to support smooth front-of-house operations and guest experience.
QUALIFICATIONS
- Experience in a theatre or live-event environment; supervisory experience preferred.
- Proficiency with ticketing/CRM systems (e.g., Tessitura, Spektrix, AudienceView, PatronManager) and ability to train staff.
- Strong financial and organizational skills, including cash handling, reconciliation, reporting, and managing holds, discounts, and house seats.
- Excellent communication and interpersonal skills, with a commitment to equity, diversity, inclusion, and belonging.
- Ability to work independently and collaboratively, stay calm under pressure, problem-solve in real time, and maintain attention to detail in a fast-paced environment.
- Flexibility for varied work hours and physical tasks, including evenings, weekends, and occasionally lifting up to 25 lbs, while upholding equity, diversity, inclusion, and belonging practices.
*This job description is not comprehensive and is subject to change at any time
HOW TO APPLY
Complete application through https://barringtonstageco.bamboohr.com/careers/
No phone calls, please.
All applications must be submitted by February 15, 2026, for full consideration
What you'll do
- The Box Office Manager oversees daily box office operations and ensures a welcoming experience for all patrons. This role also supports the Guest Services team in achieving sales goals and maintaining accurate records.
About Barrington Stage Company
Barrington Stage Company (BSC), founded in 1995, is a not-for-profit professional theatre company in the Berkshires (MA), with a three-fold mission: to produce top-notch, compelling work; to develop new plays and musicals; and to find fresh, bold ways of bringing new audiences into the theatre, especially young people.
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Frequently Asked Questions
What does Barrington Stage Company pay for a Box Office Manager?
Barrington Stage Company offers a competitive compensation package for the Box Office Manager role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Box Office Manager do at Barrington Stage Company?
As a Box Office Manager at Barrington Stage Company, you will: the Box Office Manager oversees daily box office operations and ensures a welcoming experience for all patrons. This role also supports the Guest Services team in achieving sales goals and maintaining accurate records..
Is the Box Office Manager position at Barrington Stage Company remote?
The Box Office Manager position at Barrington Stage Company is based in Pittsfield, Massachusetts, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Box Office Manager position at Barrington Stage Company?
You can apply for the Box Office Manager position at Barrington Stage Companydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.