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Service Manager - Team Lead Service Repair Centre
full-time•Kortrijk
About this role
The team lead of the service repair centre Kortrijk (40+ persons) will manage and supervise the service repair team to assure a timely and qualitative repair process in line with the company repair policies and customer needs.
Purpose of the job – accountabilities
- Fulfill contractual obligation towards our customers : steer and follow up the overall performance of the service repair team in order to create the optimimum customer satisfaction, even if these services are delivered through third party vendors
- Steer to meet internal targets on inventory return values (return warehouses on swaps, sales returns and demo) in alignment with the various business units
- Define and plan resources needed to achieve the KPI targets
- Advise and consult R&D in serviceability aspects of new product introductions
- Ensure the team members keep motivated and develop their skills and experience
- Ensure timely planning of needed materials to perform the repairs
- Keep team members aware of safety, quality, repair, efficiency, housekeeping, houserules and behavior etc. and capture improvement ideas for continuous improvement purposes
Required competencies
Education:
- Bachelor’s degree or Technical Master, or equivalent through experience.
Experience:
- 5 years of experience in service or production environment
Competencies:
- Positive can-do mentality
- Relationship management
- Make sound judgement
- Value diverse perspectives
- Engage and inspire
- Nurture a culture of trust
- Drive for results
- Ensure execution
What you'll do
- The Service Manager will oversee the service repair team to ensure timely and quality repairs while meeting customer needs. They will also manage performance, resource planning, and continuous improvement initiatives.
About Barco
At Barco, we believe truly great engineering starts with a clear vision. A vision of a better, smarter, and healthier world.
Through visualization & collaboration technology, we accelerate innovation in healthcare, enterprise, and entertainment to create a bright tomorrow.
Barco. Visioneering a bright tomorrow.
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Frequently Asked Questions
What does a Service Manager - Team Lead Service Repair Centre do at Barco?
As a Service Manager - Team Lead Service Repair Centre at Barco, you will: the Service Manager will oversee the service repair team to ensure timely and quality repairs while meeting customer needs. They will also manage performance, resource planning, and continuous improvement initiatives..
Is the Service Manager - Team Lead Service Repair Centre position at Barco remote?
The Service Manager - Team Lead Service Repair Centre position at Barco is based in Kortrijk, Flanders, Belgium. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Manager - Team Lead Service Repair Centre position at Barco?
You can apply for the Service Manager - Team Lead Service Repair Centre position at Barcodirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.