About this role
Representative-Patient Finance Hospital
Job Code: 21593
FLSA Status
Job Family: PT FINANCE
Job Summary
Research and resolve accounts that are in a credit balance status. Research and resolve all refund requests. Post refunds and recoupments. Identify and provide communication and education on trends identified on the credit balance report. Demonstrate understanding of the revenue cycle and the responsibility and goals of each area and how they impact the revenue cycle. Perform other duties as assigned.
Job Responsibilities
- Research and resolve all refund requests.
- Research and resolve accounts that are in a credit balance status.
- Maintain knowledge of Business Office policies and procedures.
- Complete assigned goals.
Specifications
Experience
Description
Minimum Required: Minimum of one year experience in a healthcare setting
Preferred/Desired
Education
Description
Minimum Required: High school diploma or equivalent
Preferred/Desired
Training
Description
Minimum Required
Preferred/Desired
Special Skills
Description
Minimum Required: Detail oriented, analytical and ability to problem solve. Excellent written and oral communication skills. Working knowledge of Microsoft Word and Excel or equivalent.
Preferred/Desired
Licensure
Description
Minimum Required
Preferred/Desired
Reporting Relationships
Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.
Reporting Relationships: No
Work Environment
Functional Demands
Label Short Description Full Description
Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart
Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)
Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)
Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.
Functional Demands Rating: Light
Activity Level Throughout Workday
Physical Activity Requirements – Sitting: Occasional
Physical Activity Requirements – Standing: Occasional
Physical Activity Requirements – Walking: Occasional
Physical Activity Requirements - Climbing (e.g., stairs or ladders): Occasional
Physical Activity Requirements - Carry objects: Occasional
Physical Activity Requirements - Push/Pull: Occasional
Physical Activity Requirements – Twisting: Occasional
Physical Activity Requirements – Bending: Occasional
Physical Activity Requirements - Reaching Forward: Occasional
Physical Activity Requirements - Reaching Overhead: Occasional
Physical Activity Requirements - Squat/Kneel/Crawl: Occasional
Physical Activity Requirements - Wrist position deviation: Occasional
Physical Activity Requirements - Pinching/fine motor activities: Occasional
Physical Activity Requirements - Keyboard use/repetitive motion: Continuous
Physical Activity Requirements - Taste or smell:
Physical Activity Requirements - Talk or hear: Continuous
Sensory Requirements
Color Discrimination:
Near Vision: Accurate
Far Vision: Accurate
Depth Perception: Minimal
Hearing: Minimal
Environmental Requirements - Blood-Borne Pathogens: Not Anticipated
Environmental Requirements – Chemical: Not Anticipated
Environmental Requirements - Airborne Communicable Diseases: Not Anticipated
Environmental Requirements - Extreme Temperatures: Not Anticipated
Environmental Requirements – Radiation: Not Anticipated
Environmental Requirements - Uneven Surfaces or Elevations: Not Anticipated
Environmental Requirements - Extreme Noise Levels: Not Anticipated
Environmental Requirements - Dust/Particular Matter: Not Anticipated
Environmental Requirements – Other:
Other facts
About Baptist
Baptist Memorial Health Care is one of the country’s largest not-for-profit health care systems and the largest provider of Medicaid in the region. Baptist offers a full continuum of care to communities throughout the Mid-South and consistently ranks among the top integrated health care networks in the country. The health care system comprises 24 affiliate hospitals in West Tennessee, Mississippi and East Arkansas; more than 5,400 affiliated physicians; Baptist Medical Group, a multispecialty physician group with more than 900 providers; home, hospice and psychiatric care; minor medical centers and clinics; a network of surgery, rehabilitation and other outpatient centers; and an education system highlighted by Baptist Health Sciences University (formerly Baptist College of Health Sciences). Baptist employs more than 21,000 people, and in fiscal year 2022 contributed more than $455 million in community benefit and uncompensated care to the communities it serves. For more information, please visit www.baptistonline.org or follow us on Facebook or Instagram.
What you'll do
- The Specialist-Refund is responsible for researching and resolving accounts in credit balance status and handling refund requests. They will also post refunds, identify trends, and communicate findings related to the revenue cycle.
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