About this role
Summary
Monitors continuously the communications in the Dispatch office. Initiates responses to security incidents and channels information to approriate responders. Observes all CCTV monitors to ensure proper operation and to detect any illegal or inappropriate activity and alert patrolling security officers to same. Performs other duties as assigned.
Responsibilities
Documents all activities of Security officers, in dispatch log, clearly, concisely, and timely. Log all in-coming telephone or radio requests for service.
- Inspects and tests CCTV/DVR equipment to ensure proper functioning. Log and report any deficiencies to Lieutenant or Director using appropriate forms.
- Monitors CCTV images to detect any suspicious or inappropriate activity. If detected, dispatch closes officer to area to investigate and eliminate the activity.
- Provides courteous and friendly customer serve to any individuals entering the security office seeking assistance.
- Demonstrates superior telephone etiquette when answering telephone calls.
- Completes assigned goals.
Education
Preferred: Some computer course work.
Minimum: Knowledge, skills and mental development equivalent to completion of 4 years of high school, or an acceptable equivalent combination of education and experience.
Experience
Minimum: 1 year experience in a dispatcher or security setting.
Special Skills
Minimum: Basic computer literacy skills required.
Other facts
About Baptist
Baptist Memorial Health Care is one of the country’s largest not-for-profit health care systems and the largest provider of Medicaid in the region. Baptist offers a full continuum of care to communities throughout the Mid-South and consistently ranks among the top integrated health care networks in the country. The health care system comprises 24 affiliate hospitals in West Tennessee, Mississippi and East Arkansas; more than 5,400 affiliated physicians; Baptist Medical Group, a multispecialty physician group with more than 900 providers; home, hospice and psychiatric care; minor medical centers and clinics; a network of surgery, rehabilitation and other outpatient centers; and an education system highlighted by Baptist Health Sciences University (formerly Baptist College of Health Sciences). Baptist employs more than 21,000 people, and in fiscal year 2022 contributed more than $455 million in community benefit and uncompensated care to the communities it serves. For more information, please visit www.baptistonline.org or follow us on Facebook or Instagram.
What you'll do
- The Security Dispatcher monitors communications in the Dispatch office and initiates responses to security incidents. They also observe CCTV monitors to detect illegal activities and alert patrolling security officers.
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