About this role
Summary
Serves as a centralized point of contact to provide administrative assistance and support for our web payer portals by coordinating access for our end-users. This position is also responsible for managing provider schedule templates of both new and established providers for the Memphis Metro and Jackson, MS service areas.
Responsibilities
Provides daily assistance and support to clinic staff and providers with provider scheduling builds and/or changes via in person, email and/or by telephone.
- Serves as centralized point of contact to provide administrative access to payer web portals with the clinic and hospital systems.
- Provides prompt and courteous customer service to all physicians, clinic staff and administration.
- Completes assigned tasks.
Requirements, Preferences and Experience
Education
Preferred: Associate degree or equivalent in healthcare business related field or equivalent combination of education and experience
Minimum: Minimum high school diploma.
Experience
Minimum: Three (3) or more years of medical and financial experience. Knowledge of policy and business operations for a medical institution as well as 2 years of Practice Management Systems with on the job experience. trained in Microsoft Office Software applications.
Special Skills
Preferred: Knowledge of medical terminology desired
Minimum: Knowledge of policy and business operations for a medical institution as well as 2 years of Practice Management Systems with on the job experience. Skilled in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skills to write legibly and record information accurately as necessary to perform job duties.
Training
Preferred: Proficiency in EPIC practice management
Minimum: Strong computer database knowledge; interpersonal, written and oral communication skills. Written documentation is thorough and understandable.
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry—healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer:
- Competitive salaries
- Paid vacation/time off
- Continuing education opportunities
- Generous retirement plan
- Health insurance, including dental and vision
- Sick leave
- Service awards
- Free parking
- Short-term disability
- Life insurance
- Health care and dependent care spending accounts
- Education assistance/continuing education
- Employee referral program
Job Summary:
Position: 13249 - Coordinator-Payer Portal
Facility: BMG - Central Business Office
Department: MG CBO Registration
Category: Administrative Non Clinical Support
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area
Other facts
About Baptist
Baptist Memorial Health Care is one of the country’s largest not-for-profit health care systems and the largest provider of Medicaid in the region. Baptist offers a full continuum of care to communities throughout the Mid-South and consistently ranks among the top integrated health care networks in the country. The health care system comprises 24 affiliate hospitals in West Tennessee, Mississippi and East Arkansas; more than 5,400 affiliated physicians; Baptist Medical Group, a multispecialty physician group with more than 900 providers; home, hospice and psychiatric care; minor medical centers and clinics; a network of surgery, rehabilitation and other outpatient centers; and an education system highlighted by Baptist Health Sciences University (formerly Baptist College of Health Sciences). Baptist employs more than 21,000 people, and in fiscal year 2022 contributed more than $455 million in community benefit and uncompensated care to the communities it serves. For more information, please visit www.baptistonline.org or follow us on Facebook or Instagram.
What you'll do
- The Coordinator-Payer Portal provides administrative assistance and support for web payer portals, coordinating access for end-users. Additionally, they manage provider schedule templates for new and established providers in the Memphis Metro and Jackson, MS service areas.
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