About this role
Job Summary
Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.
Responsibilities
- Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
- Performs daily and monthly close out procedures for internal controls and cash balancing.
- Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
- Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
- Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
- Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
- Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
- Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
- Carries out all other duties assigned by the Clinic Manager in a timely manner.
- Completes assigned goals.
Specifications
Experience
Minimum Required
Preferred/Desired
- One year's current experience with insurance billing and/or medical collection and medical terminology.
Education
Minimum Required
- Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
- Collegiate or medical trade completion. Associates Degree
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
- Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
Preferred/Desired
- Proficient with 10-key.
Licensure
- None
Minimum Required
Preferred/Desired
Other facts
About Baptist
Baptist Memorial Health Care is one of the country’s largest not-for-profit health care systems and the largest provider of Medicaid in the region. Baptist offers a full continuum of care to communities throughout the Mid-South and consistently ranks among the top integrated health care networks in the country. The health care system comprises 24 affiliate hospitals in West Tennessee, Mississippi and East Arkansas; more than 5,400 affiliated physicians; Baptist Medical Group, a multispecialty physician group with more than 900 providers; home, hospice and psychiatric care; minor medical centers and clinics; a network of surgery, rehabilitation and other outpatient centers; and an education system highlighted by Baptist Health Sciences University (formerly Baptist College of Health Sciences). Baptist employs more than 21,000 people, and in fiscal year 2022 contributed more than $455 million in community benefit and uncompensated care to the communities it serves. For more information, please visit www.baptistonline.org or follow us on Facebook or Instagram.
What you'll do
- The Coordinator-Customer Service promotes customer satisfaction during patient interactions and maintains accurate billing information. Responsibilities include verifying insurance, processing appointments, and ensuring compliance with corporate policies.
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