About this role
Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.
To learn more about Baptist Health, visit us at https://www.baptistfirst.org.
Highlights:
Summary: The Call Center Operator shall be repsonsible to answer the phone in a timely, courteous, and professional manner, as well as, to respond accordingly to any crisis situation. Additionally, this individual must also be able to respond to Lifeline calls and take appropriate measures for the call. This position may have additional duties assigned that are within scope of the role. Education / Experience: High school graduate or equivalent required. License / Certification: None Knowledge, Skills, and Abilities:• Must be able to sit for prolonged periods of time.
• Must be continuously alert and able to discern caller's needs to take quick and correct action.
• Must speak with clear diction at all times and have a high level of hearing and visual acuity.Working Conditions/Physical Requirements: Continuous sitting at the PBX console answering phones.
Continuous talking when answering phones and relaying messages.
There is frequent reaching, use of hands and repetitive action.
There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person.
Continuous visual acuity at close and distant range.
Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels.
Much exposure to computer work.
Occasional exposure to risk of electrical shock.
Some exposure to infectious disease while performing job-related tasks.
Some exposure to hazardous chemicals. Occasional exposure to radiation.
Primary Location:
Baptist Medical Center SouthJob:
Call Center OperatorCall Center OperatorJob Type:
Regular-Full timeShift:
Second Shift (United States of America)Other facts
About Baptist Health
Baptist Health is the largest health care system in Central Alabama and a proud affiliate of the UAB Health System. With more than 600 highly respected and experienced physicians on the medical staff, Baptist Health provides residents of Central Alabama with access to advanced treatments, technologies, and cutting-edge medical care close to home. The 775-bed health system has a regional service area of 14 counties with approximately 700,000 people. Baptist Health's family of health care services includes three acute care hospitals, a regional cancer center, a free-standing psychiatric hospital, a joint venture surgical center, a network of ambulatory clinics, outpatient imaging centers, urgent care facilities, wound care services, rehabilitation, and home care services.
Some of our recent accolades include:
• Forbes Top Employer in Alabama
• Top 100 Hospital and Top 15 Health System (Truven Health)
• Nationally-certified Stroke Center (Joint Commission)
• Blue Distinction + Center for Hips and Knees (Blue Cross Blue Shield)
• Gold Plus Stroke Quality Achievement Award (American Heart and Stroke Associations)
• CHIME Award ﹘ Most Wired Health System
What you'll do
- The Call Center Operator is responsible for answering phone calls in a timely and professional manner and responding to crisis situations. This role also involves handling Lifeline calls and taking appropriate actions based on the caller's needs.
Ready to join Baptist Health?
Take the next step in your career journey