BA
SERVICE AND RENTAL MANAGER
full-time•Grande Prairie
About this role
Service & Rental Manager – Grande Prairie Motorsports & Harley-Davidson (Grande Prairie, AB)
Own the bay count and the rental fleet. If you thrive on leading technicians, delivering 5‑star service experiences, and maximizing utilization on ATVs, side‑by‑sides, snowmobiles, and power equipment, this role is for you.
Why This Role Rocks
• Leadership seat with real P&L impact and a path to Fixed Ops leadership.
• Competitive salary + bonus tied to productivity, CSI, and rental utilization.
• Benefits, paid OEM training, staff discounts, demo/ride opportunities.
• High-energy, inclusive culture that lives the Harley-Davidson and powersports lifestyle.
What You’ll Own (Key Responsibilities)
• Lead Service Advisors and Technicians; recruit, hire, onboard, and coach seasonal and full‑time team members.
• Drive technician productivity/efficiency/ELR; daily dispatching, accurate promise times, and proactive RO management.
• Champion diagnostics quality and first‑time‑fix; collaborate with Parts for pre‑pulls and job‑kit strategy.
• Manage the rental fleet: procurement planning, turn‑key readiness, scheduling, check‑out/in, damage assessment, billing, and utilization targets across ATVs, UTVs/SxS, snowmobiles, and power equipment (generators, pumps).
• Implement seasonal capacity plans; optimize hours and staffing for peak ride and sled seasons.
• Oversee warranty administration, safety inspections, recalls/campaigns, service bulletins, and compliance.
• Track and action KPIs: bay occupancy, carry‑over, cycle time, CSI/NPS, comebacks, gross per RO, rental ADR and days‑out.
• Ensure shop safety, tooling control, and immaculate workspaces; uphold brand standards.
• Design service menus, maintenance packages, and rental promotions with Marketing; manage online reputation (reviews).
What You Bring (Must‑Haves)
• 3+ years leading an automotive/powersports service operation (advisor or manager); proven team leadership.
• Strong troubleshooting literacy (2‑wheel and off‑road) and the ability to coach technicians and advisors.
• Hands‑on experience with scheduling/dispatch, RO flow, warranty administration, and customer communication.
• Fleet or rental management experience (checklists, pre‑/post‑trip inspections, damage and billing processes).
• Comfort with DMS/Shop systems (e.g., PBS/DealerVu), KPI dashboards, and Excel basics.
Nice to Have
• Harley-Davidson dealership experience or OEM certifications.
• Local riding community ties and event leadership.
• Formal safety or rental risk management training.
Our Commitment to Inclusion
We welcome applications from all qualified candidates and will provide accommodations upon request throughout the hiring process. We are committed to an inclusive, barrier‑free workplace in line with Alberta and Canadian human rights laws.
What you'll do
- The Service and Rental Manager will lead Service Advisors and Technicians, manage the rental fleet, and ensure high-quality service delivery. Responsibilities also include tracking KPIs and implementing seasonal capacity plans.
About Bannister Automotive Group
Join our dynamic team at Bannister Automotive Group, a leading automotive dealer group in Western Canada.
We specialize in the sales and service of top brands such as GM, Ford, Chrysler, Dodge, Jeep, Ram, Honda, Hyundai, Isuzu, Kia, and Nissan, alongside Harley-Davidson, Triumph, and Honda Powersports.
We foster a family-oriented atmosphere and offer ownership opportunities to key stakeholders, providing exciting career paths for anyone interested in automotive sales, service, and customer service.
Across our group of nearly one thousand team members, we uphold our core DRIVEN values:
DRIVEN - We follow through on our commitments.
RESPECT - We value and respect all team members and customers.
INTEGRITY - We operate ethically within our business.
VALUE - We strive to deliver premium customer service.
EXCELLENCE - We continuously pursue improvement.
NO EXCUSES - We take full accountability.
Join us as we continue our 40+ year legacy of providing top-quality customer service and vehicle accessibility across Western Canada, building a diverse and progressive network of dealerships rooted in family values.
Ready to join Bannister Automotive Group?
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Frequently Asked Questions
What does a SERVICE AND RENTAL MANAGER do at Bannister Automotive Group?
As a SERVICE AND RENTAL MANAGER at Bannister Automotive Group, you will: the Service and Rental Manager will lead Service Advisors and Technicians, manage the rental fleet, and ensure high-quality service delivery. Responsibilities also include tracking KPIs and implementing seasonal capacity plans..
Is the SERVICE AND RENTAL MANAGER position at Bannister Automotive Group remote?
The SERVICE AND RENTAL MANAGER position at Bannister Automotive Group is based in Grande Prairie, Alberta, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the SERVICE AND RENTAL MANAGER position at Bannister Automotive Group?
You can apply for the SERVICE AND RENTAL MANAGER position at Bannister Automotive Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.