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Universal Banker
full-time•Newton
About this role
BASIC PURPOSE: A front-line team member whose responsibilities are a combination of a Customer Service Representative and a Teller. The Universal Banker is a hybrid position that encompasses needs-based conversations, recommendations, referrals, and transaction processing. This role will allow the team member to participate in the sales culture of the institution and provide an opportunity for career growth and development. The Universal Banker is expected to make referrals and cross-sell products/services appropriate to the customers’ needs while maintaining the customer service culture of the company. Other duties may be assigned.
PRINCIPLE ACCOUNTABILITIES
- Engage with prospective customers to have needs-based conversations to make recommendations for products, services, and referrals.
- Open Deposit Products and make Referrals to BankFirst internal Line of Business Partners.
- Be knowledgeable and proficient in the use of all online services and promote those digital solutions to customers.
- Shares responsibility of greeting customers, processing transactions, handling cash, and making product recommendations.
- Educates customers on BankFirst’s products and services.
- Provides a consistent optimal customer service experience by maintaining service standards and facilitating a welcoming and customer-focused environment.
- Conducts outbound phone calls to customers.
- Owns and resolves customer’s issues.
- Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.
EDUCATION, EXPERIENCE, SKILLS: Must have good computer skills, specifically Excel, Word, Adobe Sign. Should be detail oriented and be able to multi-task. Have excellent communications skills, written and verbal. Should be sales oriented and have excellent product knowledge.
EOE, including disability/vets
What you'll do
- The Universal Banker engages with customers to assess their needs and make appropriate product recommendations while processing transactions. They are responsible for providing excellent customer service and resolving any issues that arise.
About BankFirst Financial Services
BankFirst, established in 1888, operates with a steadfast commitment to excellence in financial products, services, and customer support. The bank holds strong values and adopts a long-term, prudent approach. We take pride in promoting social responsibility and fostering a positive workplace culture. With a solid history of stability and reliability, BankFirst remains dedicated to offering cutting-edge solutions to meet customer demands and support community growth.
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Frequently Asked Questions
What does a Universal Banker do at BankFirst Financial Services?
As a Universal Banker at BankFirst Financial Services, you will: the Universal Banker engages with customers to assess their needs and make appropriate product recommendations while processing transactions. They are responsible for providing excellent customer service and resolving any issues that arise..
Is the Universal Banker position at BankFirst Financial Services remote?
The Universal Banker position at BankFirst Financial Services is based in Newton, Mississippi, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Universal Banker position at BankFirst Financial Services?
You can apply for the Universal Banker position at BankFirst Financial Servicesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.