About this role
SUMMARY: Responsible for the sale of company products and services to assigned and target customers to achieve sales and profit goals. The representative will utilize the approach, strategies and tactics prescribed by the Company. The employee will be a sustaining resource to the customers' business by effective communication of BakeMark bakery solutions total product and service offerings. Perpetuates the growth of the BakeMark bakery solutions brands at all times by maintaining a positive business relationship with all stakeholders. Treats all customers (both internal and external) with respect, courtesy, and kindness.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for attaining or exceeding the annual sales budget for the assigned customers.
- Utilizes the Strategy, Objective, Action steps & Responsibilities (S.O.A.R.) process to focus on objectives and communicate to appropriate parties. This includes appropriate research on the customer and aligning their needs with the company’s competencies.
- Communicates weekly to the distribution center Sales Manager, General Manager and Vice President, Branch Development, their results on the identified account priorities and actions needed to be successful.
- Presents products to the customer using a professional, business plan approach. This includes written proposals, product specifications and product demonstrations. It may also include pro-formas, plan-o-grams, product life cycle graphs, marketing plans and vendor support plans, etc.
- Maintains and quotes prices to customers. Maintains a pricing and margin structure that is consistent with Company guidelines and achieves or exceeds company’s goals.
- Responsible for inventory forecasts, sales administration of new items, resolving customer supply emergencies and everyday needs.
- Facilitates orders via PS or EDI. Manages order-processing issues such as designated order cut-off times, shipping addresses, delivery minimums, etc.
- Facilitates collection of customer payments. Communicates and updates all customers on compliance of credit terms.
- Utilizes company data and field data to prepare period end reports that include sales trend, variance to prior and budget, S.O.A.R. activity, margin, A/R, competitive activity and a narrative on business drivers.
- Follows up on ALL customer requests and questions to ensure appropriate response is made and customer is satisfied. Utilize proper internal and external communication to address business issues.
- Travels as required by the needs of the customer, within company and budget guidelines. Coordinates all activities required with travel (samples, Technical Service, etc.) to minimize costs.
- Continually develops knowledge of and representation of the Company's products, services, and policies, including company sponsored training as assigned.
- Treats all customers (both internal and external) with dignity, respect, courtesy and kindness.
- Responds to all customer inquiries and requests to insure customer satisfaction.
- And other duties and/or projects assigned to meet Company goals/objectives.
- Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
- Exemplify the BakeMark core values of Partnership, Performance, Passion, and Initiative in all aspects of assigned duties.
BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.
BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.
Other facts
About BakeMark
Ingredients & Manufacturing...Delivered® As a top bakery manufacturer & distributor, we’re dedicated to collaboration that helps your business thrive.
What you'll do
- The Manager, Key Accounts is responsible for the sale of company products and services to assigned and target customers, aiming to achieve sales and profit goals. This includes maintaining positive business relationships and effectively communicating the company's product offerings.
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