Leadership Development Lead – Eastern Europe

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Position: Leadership Development Lead – Eastern Europe

Reports to: EURO LDM – Luca Costamagna

Seasonal: Contract dates: March 1st to October 31st 

Department: Leadership Development 

Location: Field based -  Croatia

Job Summary: 

Regional LD Leads provide support and mentorship throughout the season to field staff based in designated regions. The Regional LDL is based in a high-volume region, being a core member of the regional leadership team.  This role serves as the LD point of contact in designated region(s) and works closely with RD, RLs, and FLOs to identify needs in the region and support field staff performance, retention and satisfaction. This role is in charge of the following regions: Croatia, Czech and Danube, Austria, Poland, Greece, Slovenia, Cyprus.

Responsibilities:  

·       Serve as the LD point of contact in region(s) and provide support & leadership to Leaders & TPSs on areas including (but not limited to): guest & coleader performance, leadership, teamwork, career development, scheduling guidance, use of regional and global systems, etc.  

·       Partner with other regional leadership team members (Field Experts, RLs & FLOs) to focus on regional morale, performance and operations.  

·       Coordinate regional specific personnel tasks, such as regional certifications, medical visits, etc.

·       Serve as point of contact to welcome & onboard new Leaders & TPSs to the region.  Provide leadership on the GRAF & New to Europe programs.  

·       Ensure compliance with PTTCs, Mid-Season Check-ins and End of season review for New Leaders in the region. 

·       Mentor a team of 10-15 Leaders and provide one on one coaching and mentoring to enhance their leadership. 

·       Serve as a Backroads ambassador to redirect negativity, offer transparency & clarity on policy, procedures and provide to coaching for staff in the region (LAUGH, BIR,etc) as needed 

·       Responsible for “performance management” in region(s) by overseeing various performance management processes:

·       Ownership of Leader Low Score Alert follow-up for designated region(s)

·       Execute performance management conversations in partnership with LDM (Career progression, coaching on specific Field staff criteria, disciplinary actions)  

·       Partner with the regional management team to facilitate Village meetings and develop content accordingly.  

·       Make Field Visits to regions as needed and upon approval from Manager 

·       Take part in monthly LD scheduler review process for designated region(s)

·       Partner with LD managers and regional leadership team during schedule drops and “coverage plan” process.

·       Participate in 1-2 New Leader Training as a member of the Training team  

·       Ongoing member of the Interview Team, based on skillset. 

Qualifications:   

The ideal candidate has Trip Leading and H&T Mentoring experience. They have superb organizational skills and attention to detail, while also keeping the “big picture” in mind. They know what it takes to be a great Backroads Field Staff. They are a natural “leader among leaders” with the skillset to motivate others, multi-task, and give and receive feedback effectively. This is an incredible opportunity for professional growth.      

·       Previous experience as a H&T team member 

·       Strong mentoring, coaching, and facilitation skills  

·       Experience as a Field Expert is highly preferred 

·       Embodies all characteristics on the Mentor Criteria 

·       Excellent interpersonal and written communication skills, ability to build strong relationships and influence leader performance and efficiency of systems in the region. 

·       Ability to work independently and manage multiple projects simultaneously. 

·       EU work authorization needed

The application deadline is February 2nd