Hotel Operations Coordinator

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success. 

About the Department:

The Hotel Operations team is responsible for reaching agreements with 800+ luxury hotel & ship partners annually to secure accommodation for upcoming seasons. We’re deeply focused on account & relationship management to foster mutually beneficial partnerships, drive operational excellence, and deliver exceptional guest experiences. The team is comprised of contract and data administrators and is located in Berkeley, CA & Utrecht, Netherlands.

What You’ll Do:

As the Hotel Operations Coordinator, you will play a critical role within Backroads. You will be responsible for effectively sending, negotiating, and confirming the Dates, Rates, and Terms for Contracts with your assigned hotel partners across the globe. You will learn ‘the Backroads voice’ and engage in negotiations via email and over the phone with hotel suppliers. You will make rate recommendations for approval by the management team in Berkeley, CA. You will effectively shepherd the contract through to final approval & signature in Berkeley, CA. You will establish a good working relationship with your Regional Director(s) and collaborate closely with them to solve denied dates and follow up with outstanding contract confirmations. You will also work closely with the Rooming, Demand Planning, and Finance departments to resolve questions and issues for guest bookings. You will learn and become proficient in enterprise & Salesforce Project systems, internal business processes, and additional resources (like reports) to have visibility on accomplishments and outstanding items.

Who You Are:

You can see and understand the bigger picture while also paying incredible attention to detail. You are extremely organized and have a knack for solving problems, both in systems and overall strategy. You have exceptional verbal and written communication. You are a strong collaborator; you establish and nurture highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives. You are comfortable working with a team, effectively managing priorities and meeting all deadlines. You’re an efficient time manager and can handle the pressure of meeting multiple strict deadlines.

What You’ll Need:

· Strong communication skills: You will have extensive correspondence that relies on you being conversant in our systems, timelines, guidelines, and terminology.

· Ability to work independently and with a team: You will be collaborating and often contributing to discussions amongst internal teams; you also work effectively without a lot of support or structure.

· Problem-solving skills: As an action-oriented self-starter, you’re eager to apply your expertise in diagnosing inefficiencies, determining root causes, and recommending solutions to complex challenges.

· Credibility: You quickly develop a thorough understanding of Backroads business timelines and providing administrative support, you quickly establish credibility as a reliable resource.

· Ability to manage and handle a variety of markets with hotels that operate on different timelines under different terms

· Affinity for systems

· Attention to detail & precision