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Canada Operations Lead
full-time•Canmore
About this role
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About the role:
The Operations Lead plays a critical role in ensuring the smooth execution of Backroads’ Canadian operations, with a primary focus on the Canmore Hub. This role oversees vehicle fleet, warehouse, equipment, and inventory operations while serving as the central point of coordination across Operations Managers, Regional Leads, and external partners. The Operations Lead supervises a small team, supports training and seasonal programs, and leads planning for unit loads, end-of-season maintenance, and peak-season coverage. They are also responsible for housing and storage oversight, budgeting and auditing operational spending, monitoring and resolving field feedback, and implementing systems that support efficiency, accountability, and high-quality field operations year-round.
What you'll be doing:
- Ensure van & trailer needs for all regions are met by working closely with the Ops Managers and Regional Leads in Canada
- Act as the point person for all warehouse scheduling and staffing needs
- Manage the response & resolution of unit equipment issues, ensuring that equipment needs and emergencies in the field are responded to quickly and completely.
- Work with Operations Coordinators to ensure inventory and organization of all trip equipment & supplies including trailer stock and bike accessories, water bottles, spare parts, first aid, etc.
- Supervise a small team of operations specialists and coordinators in the Canmore Hub
- Collaborate, update, and facilitate training for Field Staff
- Work with Operations team to create and track OKRs throughout the year
- Own monitoring, responding to and resolving equipment issues from Field Staff.
- Review and approve housing expenditures, and seasonal housing rentals relating to the hub
- Assist with creating the budget for housing and storage for Canmore Hub, including conducting a monthly audit of field spending in the Operations categories.
- Assist in the receiving & preparation and then tear-down & return of rented vans.
- Oversee planning and staffing for Unit Loads for all Canadian Regions
- Own the planning and staffing of end of season maintenance for Canada
- Operations winter work projects are expected to be 10-20 hours per week through winter months
- Help provide weekend coverage for the Operations department in Canada during peak times (July & August)
- Assist with facility issues and improvements as needed
What you'll need to be successful:
- Excellent written and verbal communication skills
- Ability to prioritize and complete numerous tasks under time constraints
- Detail orientated with exceptional organizational skills
- Strong leadership, facilitation, work ethic,
- Ability to be both autonomous and work in a collaborative team-oriented environment
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
- Mechanical aptitude and experience with basic vehicle maintenance are a plus.
- Canadian work authorization is required
Work Environment:
- On-site, Canmore, AB
- 4 days in-office, 1 day work from home
- Full time, year round (40 hours/week)
What you'll do
- The Operations Lead ensures the smooth execution of Canadian operations, focusing on vehicle fleet, warehouse, equipment, and inventory management. They supervise a small team and coordinate with various stakeholders to maintain operational efficiency.
About Backroads
At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four plus decades of expertise to create exceptional biking, hiking and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture. Give us a call or visit our website for more information on the world of Backroads! 800-462-2848
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Frequently Asked Questions
What does a Canada Operations Lead do at Backroads?
As a Canada Operations Lead at Backroads, you will: the Operations Lead ensures the smooth execution of Canadian operations, focusing on vehicle fleet, warehouse, equipment, and inventory management. They supervise a small team and coordinate with various stakeholders to maintain operational efficiency..
Is the Canada Operations Lead position at Backroads remote?
The Canada Operations Lead position at Backroads is based in Canmore, Alberta, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Canada Operations Lead position at Backroads?
You can apply for the Canada Operations Lead position at Backroadsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.