B
Service Manager
full-time•Manila
About this role
<p><strong>The job in short</strong></p>
<p><span style="font-weight: 400;">In this role, you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers.</span></p>
<p><strong>Meet the job</strong></p>
<p><span style="font-weight: 400;">As a Service Manager, you are responsible for the successful delivery of pre-configured dev environments with deployed components of our products and supporting projects post go-live phase. </span></p>
<p><span style="font-weight: 400;">You discuss requirements and expected delivery timelines with our Customer Success team, possible issues with external teams, and manage client’s expectations. </span><span style="font-weight: 400;">You conduct kick-off and handover meetings, weekly plannings, daily standups (Kanban methodology), retrospection meetings, and communicate the status and progress of deployments. </span></p>
<p><span style="font-weight: 400;">You also handle escalations and conflicts, define priorities, and assign tasks to team members. On a daily basis you will be working closely with the Engineering Manager who is responsible for the people management part and shape of the team assigned to you (6 people).</span></p>
<p><span style="font-weight: 400;">You are responsible for the financial aspect of the service, by making sure the team as well as the service is billable to HUB and to the customer.</span></p>
<p><strong>What about you?</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have experience being a client-facing Service M in Software Engineering;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have basic knowledge of cloud computing, CI/CD and quality assurance processes in software development;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have great leadership skills, ready to be acting as a Team Lead;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You can resolve conflicts and manage priorities;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have extraordinary organizational skills, you are assertive and self confident;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have can do attitude, and you are fast in decision making.</span></li>
</ul>
What you'll do
- As a Service Manager, you will manage the successful delivery of pre-configured development environments and support projects post go-live. You will also handle escalations, manage client expectations, and conduct various meetings to ensure project progress.
About Backbase
Backbase is on a mission to put bankers back in the driver’s seat — fully equipped to lead the AI revolution and unlock remarkable growth and efficiency. At the heart of this mission is the world’s first AI-powered Banking Platform, unifying all servicing and sales journeys into an integrated suite. With Backbase, banks modernize their operations across every line of business — from Retail and SME to Commercial, Private Banking, and Wealth Management.
Recognized as a category leader by Forrester, Gartner, Celent, and IDC, Backbase powers the digital and AI transformations of over 150 financial institutions worldwide.
Founded in 2003 in Amsterdam, Backbase is a global private fintech company with regional headquarters in Atlanta and Singapore, and offices across London, Sydney, Toronto, Dubai, Kraków, Cardiff, Hyderabad, and Mexico City.
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Frequently Asked Questions
What does a Service Manager do at Backbase?
As a Service Manager at Backbase, you will: as a Service Manager, you will manage the successful delivery of pre-configured development environments and support projects post go-live. You will also handle escalations, manage client expectations, and conduct various meetings to ensure project progress..
Is the Service Manager position at Backbase remote?
The Service Manager position at Backbase is based in Manila, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Manager position at Backbase?
You can apply for the Service Manager position at Backbasedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.