About this role
<div class="p-rich_text_section">The job in short<br>Designed and built for banking, <strong data-stringify-type="bold">Identity is the security at the centre of the AI-powered Digital Banking platform</strong> from Backbase. We bring together the best technologies, security standards and fintechs into an integrated platform - responsible for securing the daily digital banking needs of millions of people across the globe.As a Product Manager for Backbase Identity, you’ll <strong data-stringify-type="bold">drive the evolution of our Digital Identity platform</strong> as a critical element of the Backbase Digital Banking offering. You will <strong data-stringify-type="bold">be a product expert for the capabilities, journeys and technologies that secure our digital banking solution</strong>, from biometrics and FIDO2, to the best-in-class fintechs we integrate, across the complete user lifecycle. It is your job to understand the needs of Backbase customers, and manage your set of capabilities through the product lifecycle: from defining new requirements to creating the first prototype, to launching the new features with real customers in production, and taking care of product support and maintenance.<strong data-stringify-type="bold">You are a customer-obsessed</strong>, and bring a mix of technical, business and UX know-how to your teams. You bring a <strong data-stringify-type="bold">startup mentality</strong> to product development, you stay focused on a constant cycle of feedback and aim to <strong data-stringify-type="bold">bring the most value to our customers</strong> with minimal effort. You strive to help your team members in doing their best work and are empowered by new ideas and creativity.</div>
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<div class="p-rich_text_section">Meet the job</div>
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<li data-stringify-indent="0" data-stringify-border="0">You are a <strong data-stringify-type="bold">digital native</strong> with an entrepreneurial background. Besides this, <strong data-stringify-type="bold">you know enough tech to talk tech, and enough UX to talk UX</strong>.</li>
<li data-stringify-indent="0" data-stringify-border="0">You <strong data-stringify-type="bold">work</strong> <strong data-stringify-type="bold">collaboratively with your engineering squad</strong> to enable them to solve the right problems at the right time, with your Engineering Manager as your leadership partner to ensure effective delivery across the product life cycle.</li>
<li data-stringify-indent="0" data-stringify-border="0">You are <strong data-stringify-type="bold">familiar with APIs and software architecture</strong> concepts and can collaborate with architects and engineers to solve complex problems in a pragmatic way;</li>
<li data-stringify-indent="0" data-stringify-border="0">You <strong data-stringify-type="bold">confidently work with AI </strong>- applying it to augment your work as PM, to accelerate and enable your team, and to elevate your product.</li>
<li data-stringify-indent="0" data-stringify-border="0">You <strong data-stringify-type="bold">understand</strong> <strong data-stringify-type="bold">your</strong> <strong data-stringify-type="bold">stakeholders</strong> and ensure you can translate their requirements into meaningful outcomes to solve issues whilst keeping stakeholders informed throughout, <strong data-stringify-type="bold">Their success is your success</strong>!</li>
<li data-stringify-indent="0" data-stringify-border="0">You know how to bring value to an MVP or prototype and<strong data-stringify-type="bold"> iterate to deliver value</strong> to the product;</li>
<li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Be a product evangelist! </strong>You make sure everybody knows about & understands your product. Engage with customers and internal stakeholders, to inform, upskill and demonstrate the capabilities and features on offer.</li>
<li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">You facilitate open feedback loops</strong> with teams utilizing and building on your product. Helping them succeed in implementing your product and achieve their objectives.</li>
<li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Take care of the whole product life-cycle</strong>, from the creation of new features to the decommission of older unused ones.</li>
<li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Trend master</strong>, you are a keen follower of market trends, technologies, security standards and regulations, and can translate those into your strategies and roadmaps.</li>
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<div class="p-rich_text_section">How about you</div>
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<li data-stringify-indent="0" data-stringify-border="0">You put your <strong data-stringify-type="bold">customers first </strong>in everything you do</li>
<li data-stringify-indent="0" data-stringify-border="0">You always <strong data-stringify-type="bold">start with the why </strong>- zooming out, and fully understanding the problem space</li>
<li data-stringify-indent="0" data-stringify-border="0">You <strong data-stringify-type="bold">collaborate as one </strong>- breaking silos and bringing the right people together to solve a problem.</li>
<li data-stringify-indent="0" data-stringify-border="0">You <strong data-stringify-type="bold">keep it simple</strong> - focusing on the value and cutting the unnecessary jargon</li>
<li data-stringify-indent="0" data-stringify-border="0">You have a <strong data-stringify-type="bold">bias for action</strong> - enabling your team with decisions, so they can ship early and iterate</li>
<li data-stringify-indent="0" data-stringify-border="0">You look to <strong data-stringify-type="bold">raise the bar </strong>- setting high standards for yourself, your team and your product, and searching out opportunities to grow and improve.</li>
<li data-stringify-indent="0" data-stringify-border="0">You <strong data-stringify-type="bold">tell it like it is</strong> - you speak up with honesty and create safe spaces for your team to feedback</li>
<li data-stringify-indent="0" data-stringify-border="0">Able to comfortably <strong data-stringify-type="bold">communicate with a range of stakeholders</strong>, leading presentations, workshops and requirement gathering sessions;</li>
<li data-stringify-indent="0" data-stringify-border="0">You have hands-on <strong data-stringify-type="bold">experience of agile software delivery </strong>practices;</li>
<li data-stringify-indent="0" data-stringify-border="0">Have a clear <strong data-stringify-type="bold">understanding of the cost</strong> involved in developing and maintaining software, being able to formulate a business plan to justify roadmap items.</li>
<li data-stringify-indent="0" data-stringify-border="0">You have <strong data-stringify-type="bold">good leadership skills</strong> to guide and inspire your team</li>
<li data-stringify-indent="0" data-stringify-border="0">You know when it’s<strong data-stringify-type="bold"> time to celebrate and unwind</strong> with your team.</li>
<li data-stringify-indent="0" data-stringify-border="0">You have a <strong data-stringify-type="bold">minimum of two years experience</strong> analyzing, capturing and structuring software product requirements in a Business Analyst or Product Manager role;</li>
<li data-stringify-indent="0" data-stringify-border="0">Experience or knowledge in the digital banking domain is preferred</li>
<li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Working knowledge of digital identity</strong>, authentication, security technologies, and associated industry standards would be seen as a strong benefit;</li>
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About Backbase
Backbase is on a mission to put bankers back in the driver’s seat — fully equipped to lead the AI revolution and unlock remarkable growth and efficiency. At the heart of this mission is the world’s first AI-powered Banking Platform, unifying all servicing and sales journeys into an integrated suite. With Backbase, banks modernize their operations across every line of business — from Retail and SME to Commercial, Private Banking, and Wealth Management.
Recognized as a category leader by Forrester, Gartner, Celent, and IDC, Backbase powers the digital and AI transformations of over 150 financial institutions worldwide.
Founded in 2003 in Amsterdam, Backbase is a global private fintech company with regional headquarters in Atlanta and Singapore, and offices across London, Sydney, Toronto, Dubai, Kraków, Cardiff, Hyderabad, and Mexico City.