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Utility Universal Banker
full-time•Shreveport
About this role
Summary
Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. The candidate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking center and individual sales goals and objectives. The position includes working at multiple locations as needed.
Specific Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Acts as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the banking center.
- Responsible for a broad range of basic to moderate activities in the banking center including:
- transaction processing
- new account sales
- customer servicing
- referral generation.
- Supports the Banks' sales objectives and campaigns by selling and cross-selling Bank products in order to expand and maintain existing relations while processing transactions.
- Assists the banking center management with day-to-day transactions, including but not limited to:
- approving transactions
- preparing reports
- researching and resolving issues as well as responding to all customer inquiries
- Complies with Bank policy and follows procedures to include state and federal banking regulations.
- Maintains knowledge of all internal security policies and procedures.
- Maintains client confidentiality and ensures top level client service in handling all transactions professionally.
Job Requirements
- High School Diploma or GED
- Years of functional/professional experience: Must have a minimum of two years of prior personal banking or teller experience with major emphasis on customer service.
- Understands basic knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialists in other departments
- Excellent customer service skills that include above average verbal and written communication
- Relationship building, collaboration and teamwork
- Problem solving skills
- Teller and systems training and new account opening
Equal Opportunity Employer/Veterans/Disabled
What you'll do
- The Utility Universal Banker serves as the first point of contact for customers, addressing their financial service needs and contributing to the banking center's success. Responsibilities include transaction processing, new account sales, customer servicing, and supporting sales objectives.
About b1BANK
We empower small businesses and their employees with personalized banking solutions built on genuine relationships. As a regional bank serving communities across multiple states, we deliver tailored financial guidance and modern convenience, helping business owners thrive today and reach for what's next.
Business First Bancshares, Inc. (Nasdaq: BFST), through its banking subsidiary b1BANK, and operates Banking Centers and Loan Production Offices in markets across Louisiana and Texas, providing robust commercial and personal banking products and services.
b1BANK is a member of the FDIC.
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Frequently Asked Questions
What does a Utility Universal Banker do at b1BANK?
As a Utility Universal Banker at b1BANK, you will: the Utility Universal Banker serves as the first point of contact for customers, addressing their financial service needs and contributing to the banking center's success. Responsibilities include transaction processing, new account sales, customer servicing, and supporting sales objectives..
Is the Utility Universal Banker position at b1BANK remote?
The Utility Universal Banker position at b1BANK is based in Shreveport, Louisiana, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Utility Universal Banker position at b1BANK?
You can apply for the Utility Universal Banker position at b1BANKdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.