BP
Customer Service Associate
full-time•New York
About this role
At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!
Job Overview:
Under supervision, the Customer Service Associate handles all post order inquiries via telephone, email, or chat regarding merchandise purchased by customers. The goal of a Customer Service Associate is to attain customer satisfaction by responding in a timely and professional manner.
Essential Responsibilities:
- Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues.
- Handles all questions relating to RMA's, pricing issues, carrier claims, order modifications, and all other post order issues.
- Gathers all necessary information for inquiries requiring further follow-up and coordinate with support associates as needed.
Specific Knowledge, Skills, and Abilities:
- Well-versed on all current company policies and procedures.
- Very strong verbal and written communication skills.
- Professional and courteous demeanor.
- Strong judgment with analytical problem-solving skills.
- Team player within the Customer Service Department.
- Works well under pressure.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
What you'll do
- The Customer Service Associate handles all post-order inquiries via phone, email, or chat concerning merchandise purchased by customers, focusing on achieving customer satisfaction through timely and professional responses. Responsibilities include addressing status updates, billing, shipping issues, RMAs, pricing, carrier claims, and order modifications.
About B&H Photo Recruiting Department
B&H is proud to have been named by Forbes as one of America's Best Mid-Size Employers in 2018.
View a list of our open jobs at www.bhphoto.com/careers.
B&H is world renowned as the place to be for all your photo, video, pro audio and digital imaging needs. In 50 years of existence, B&H has established itself as both a Super Store located in the heart of New York City as well as an on-line resource that caters to photo and video enthusiasts -- professional and amateur alike. Long known as "The Professional Source", consumers worldwide look to B&H for knowledgeable guidance when purchasing cameras and related accessories.
Why do our clients like to do business with B&H? Our award-winning customer service department, our sales staff's product knowledge, the largest, most extensive inventory in the industry (more than 300,000 items), our user-friendly website, rapid order fulfillment and prompt delivery are just a few of the reasons.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts, and equally important, an opportunity to grow within a high-energy company that continues to grow by leaps and bounds.
Ready to join B&H Photo Recruiting Department?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Service Associate do at B&H Photo Recruiting Department?
As a Customer Service Associate at B&H Photo Recruiting Department, you will: the Customer Service Associate handles all post-order inquiries via phone, email, or chat concerning merchandise purchased by customers, focusing on achieving customer satisfaction through timely and professional responses. Responsibilities include addressing status updates, billing, shipping issues, RMAs, pricing, carrier claims, and order modifications..
Is the Customer Service Associate position at B&H Photo Recruiting Department remote?
The Customer Service Associate position at B&H Photo Recruiting Department is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Associate position at B&H Photo Recruiting Department?
You can apply for the Customer Service Associate position at B&H Photo Recruiting Departmentdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.