Summary
Location
St Peter Port
Type
full-time
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About this role
At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career.
We’re an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle.
Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose.
Join our journey and discover what makes us the bright alternative.
About the role:
Reports to Operational Support Manager
The purpose of this position is to assist with routine day-to-day support of teams with using eFront.
Key responsibilities:
Collaborate closely with our client facing Administrators and Accountants using eFront to ensure the appropriate delivery of client service
Assist with recording static data and transactional data on to eFront
Manage and review incoming requests to prioritise and delegate effectively
Support teams with achieving their desired outputs for system reporting by leading a process and coordinating all relevant parties
Prepare scoping documents to capture client’s bespoke reporting requirements
Advise teams on best practice for system inputs
Monitor and review adherence to best practice
Attend meetings with client teams and clients to provide status updates and technical insight
Assist in the training and development of staff
Skills, knowledge, expertise:
Proven relevant experience in a financial services environment
You will be part qualified in a relevant professional qualification (ACCA or ACA, for example)
Evidence of accounting capabilities for a client relationship or a significant part of a major client relationship
Previous experience with eFront FIA would be an advantage but not essential as training will be given
Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
Computer literacy, word processing and Excel skills are essential
Sound technical financial services knowledge (to be supported through the Aztec Academy)
You are required to hold full Guernsey work rights as we're not able to offer visa sponsorship for this role
Aztec will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Other facts
About Aztec Group
Aztec Group delivers award-winning fund and corporate services to the alternative assets industry from key onshore and offshore jurisdictions in Guernsey, Jersey, Luxembourg, Ireland, the United States and the United Kingdom.
Renowned for its long-term partnership approach, the Group partners with some of the leading alternative assets fund managers across Europe administering over 440 funds with more than EUR 600 billion under administration.
Numerous client testimonials, unrivalled client retention rate and multiple leading industry awards are a few testaments to the Group’s dedication to service excellence and the reason why it is recognised as the bright alternative in alternative assets industry.
What you'll do
- The Operational Support Officer will assist with the routine day-to-day support of teams using eFront and collaborate closely with client-facing Administrators and Accountants. Key tasks include managing incoming requests, preparing scoping documents, and advising teams on best practices.
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