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Patient Engagement Associate
full-time•Dallas
About this role
Who we are looking for...
A Patient Engagement Associate to complete patient satisfactions or CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys, asking consumers and patients to report on and evaluate their experiences with health care. Full-time and part-time positions available.
What you will experience...
- A fast-paced, collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day.
- Professional development for career growth and advancement
- Competitive compensation with full selection of benefits, including company-matching 401k contributions and 20 days of paid time off + holidays + birthdays
Who we are…
Axxess is the leading global technology platform, transforming how care is delivered in the home. Trusted by more than 9,000 organizations worldwide, its robust ecosystem empowers healthcare professionals to deliver exceptional care to more than 7 million patients. Its AI-powered solutions drive efficiency, reduce costs and help improve outcomes, while its commitment to compliance and security is backed by industry-leading certifications. We bring life-changing technology to healthcare, impacting the way people work, learn, and grow their business. Our edge does not come from our technology, it comes from our people. We work as one team with a common goal to create shared success benefiting everyone. Axxess fosters a collaborative culture that fuels innovation and excellence and is recognized nationally as a “Best Place to Work.”
What you will do…
- Responsible for collecting data using various structured data collections methods including mail and telephone
- Demonstrate experience working with people in a professional and personable manner, soliciting information through phone and face-to-face interactions
- Capture and record data in the computer system requiring the ability to enter participant responses rapidly and accurately
- Collect accurate healthcare data for business benchmarking and enhancing industry knowledge and our customers' experience with our software products
- All other duties as assigned
What you bring…
- Bachelor's degree preferred
- Opportunity is open to college students currently working towards obtaining a bachelor degree
- The ability to be self-directed, work independently and meet data collection quotas and deadlines enthusiastically
- Previous customer service experience or call center experience with clear verbal communication skills
- Foreign language skills with fluency in Spanish, Vietnamese, Portuguese, Polish, Korean, Eastern Armenian, or Russian is a bonus
- Ability to work in the Dallas office as this is not a remote role
Axxess is an equal opportunity employer and drug-free workplace. All applicants must be authorized to work in and currently reside in the United States. We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Axxess!
*NO AGENCIES OR THIRD PARTIES INQUIRIES PLEASE*
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What you'll do
- The Patient Engagement Associate is responsible for collecting data through various methods, including mail and telephone, and capturing accurate healthcare data for business benchmarking. They will also record data in the computer system and may perform other duties as assigned.
About AXXESS CONSULT INC
Axxess is the leading global technology innovator for healthcare at home, focused on solving the most complex industry challenges. Trusted by more than 9,000 organizations that serve more than 5 million patients worldwide, Axxess offers a complete suite of easy-to-use software solutions that empower home health, home care, hospice, and palliative providers to make healthcare in the home human again. Multiple independent certifications have confirmed that Axxess has the most secure and industry-compliant software available for providers. The company's collaborative culture focused on innovation and excellence is recognized nationally as a “Best Place to Work.”
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Frequently Asked Questions
What does a Patient Engagement Associate do at AXXESS CONSULT INC?
As a Patient Engagement Associate at AXXESS CONSULT INC, you will: the Patient Engagement Associate is responsible for collecting data through various methods, including mail and telephone, and capturing accurate healthcare data for business benchmarking. They will also record data in the computer system and may perform other duties as assigned..
Is the Patient Engagement Associate position at AXXESS CONSULT INC remote?
The Patient Engagement Associate position at AXXESS CONSULT INC is based in Dallas, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Patient Engagement Associate position at AXXESS CONSULT INC?
You can apply for the Patient Engagement Associate position at AXXESS CONSULT INCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.