Jr. Business & Technology Analyst - Omnichannel

Axos Bank

Target Range:

$30.00 /Hr. - $30.00 /Hr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

We are seeking a motivated and tech-savvy individual to join our team as a Junior Omnichannel Technology Specialist. This role offers an exciting opportunity to learn and work across multiple customer engagement platforms, including Five9 and Google CCAS tools such as Dialogflow. You will support both production issues and platform enhancements, while gaining hands-on experience with low-code/no-code solutions and custom integrations.

• Cross-train on all Omnichannel platforms, including:
  • Five9 telephony platform
  • Google CCAS suite, including Dialogflow Conversational Agent
• Provide production support and troubleshoot platform issues. This may include: Cloud Logging, Dialogflow logs, monitoring dashboards, IVR connection issues or outages.
• Assist with enhancements and configuration changes to improve functionality. This may include: new playbooks and flows within Dialogflow, webhook integrations, new call campaigns and IVR scripts, new integrations via API from Five9.
• Collaborate with business stakeholders to deliver value-driven solutions.
• Participate in building custom integrations and code where applicable.
• Work with low-code/no-code tools for rapid development and automation.
• Stay up to date with the latest advancements in AI, which includes experimenting with new features in a lower environment.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, CIS, Data Science, Artificial Intelligence or a related field
• Familiarity with:
  • MySQL (basic database queries and management)
  • Python (scripting and automation)
  • JavaScript (basic coding for integrations)
  • Data formats: JSON, JSONL, CSV
  • Database querying and data transformation
• Ability to effectively troubleshoot issues by reviewing error handling, logs, and debugging systems
• Strong interest in learning new technologies, especially Google CCAS tools
• Creative thinking with the ability to develop innovative solutions to complex problems
• Ability to clarify ambiguous objectives by breaking projects down into component pieces
• Excellent verbal and written communication skills; ability to communicate both strategically and technically
• Ability to handle multiple projects and deliver quality outcomes within short time frames

• Exposure to cloud-based platforms, such as Google Cloud, or contact center technologies
• Experience with API integrations or RESTful services.
• Understanding of Omnichannel customer engagement strategies.
• Experience working with cross-functional technology teams
• Experience working in an agile / scrum environment
• Experience with environmental management (dev, staging, production)

Axos Employee Benefits May Include:

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.