About this role
What you’ll be doing:
- Identify conversion optimization levers (new subscription journeys, integration of new features, etc.).
- Contribute to gathering business requirements and defining the vision and action plan for prioritized initiatives and functionalities.
- Write functional specifications and acceptance criteria.
- Manage project timelines, budgets, and any external providers.
- Conduct functional testing and oversee go-live processes.
- Contribute to drafting functional documentation.
- Support local entities in deploying new functionalities, including marketing and e-commerce best practices.
- Monitor key KPIs (conversion rate, average basket value, subscription funnel performance, etc.).
- Identify continuous improvement levers and build action plans with A/B testing, business, and UX teams.
- Collaborate with IT and Data teams to maximize platform performance.
- Work closely with business, product, and technical teams.
- Ensure strategic alignment between e-commerce initiatives, the AXA brand, and its various offerings.
- Promote best practice sharing across countries.
- Lead global e-commerce webinars and community activities
- Conduct benchmarking to identify best practices and track market and competitor trends.
- Identify emerging e-commerce and insurtech trends.
- Propose innovative solutions to enhance AXA’s digital customer experience.
What you’ll bring:
- Experience in E-commerce role
- Proficiency in project management tools (Jira, Trello, MS Project, etc.)
- Strong understanding of marketing, UX/UI, and conversion optimization.
- Knowledge of e-commerce CMS, SEO, GEO, analytics, and tracking tools (Google Analytics 4, Tag Manager, etc.)
- Strong analytical mindset, rigor, and results orientation.
- Ability to work in an agile, cross-functional, and international environment.
- Data-driven and customer-centric mindset with the ability to identify pain points and propose relevant solutions.
- Fluent English required (both written and spoken)
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]
Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
Other facts
About AXA
As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.
Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.
Discover more: https://www.axa.com/en/about-us/our-purpose
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What you'll do
- The Global E-commerce Project Manager oversees the development, optimization, and performance of digital sales and service platforms, ensuring a high-performing customer experience. This role involves managing project timelines, budgets, and collaborating with various stakeholders in a multicultural environment.
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