Sr. AI Support Engineer
full-time•Chennai
About this role
Role: Sr. AI Support Engineer
# of Position: 1
Location: Bangalore/Pune/ Vadodra/ Chennai/ Hyderabad
Shift Hours: 7:00PM to 4:00AM IST
Summary
The Senior AI Support Engineer ensures high availability, reliability, and success of the Agentic AI platform in production. This role acts as the bridge between customers, AI engineering, and platform operations.
Key Responsibilities
- Provide production support for AI applications and services.
- Diagnose AI-specific issues such as incorrect agent routing, degraded responses, hallucinations, latency, or tool failures.
- Strong knowledge in Azure AI (Functions, Web App, Azure Document Intelligence, Open AI Foundry)
- Monitor AI system health: response quality, token usage, throughput, cost anomalies.
- Analyze logs, traces, prompts, embeddings, and retrieval results to identify root causes.
- Ensure SLA compliance and continuous service improvement.
- Optimize AI workloads for performance, cost, and scalability.
- Perform model training, continuous retraining, and fine-tuning of LLM systems using production data, feedback loops
Required Skills & Experience
- 8–12 years in Application Support / Platform Support with Azure & AI background.
- Strong experience in Azure cloud services, APIs, and microservices.
- Understanding of LLMs, prompts, RAG pipelines, and agent orchestration.
- Hands-on experience with monitoring tools (App Insights, Azure Monitor).
- Excellent troubleshooting, communication, and stakeholder management skills.
- Scripting knowledge (Python, PowerShell).
What you'll do
- The Senior AI Support Engineer is responsible for providing production support for AI applications, diagnosing AI-specific issues like incorrect routing or hallucinations, and monitoring AI system health including response quality and cost anomalies. This role also involves optimizing AI workloads and performing model training, retraining, and fine-tuning of LLM systems.
About Awign Expert
Welcome to Awign Expert, a division of Awign - India's largest work-as-a-service platform. At Awign Expert, we connect skilled professionals with exciting contractual or project-based work opportunities offered by top companies. Our mission is to empower professionals by matching them with projects that align with their skills, interests, and experience.
At Awign Expert, we understand the challenges faced by independent professionals in finding meaningful work and managing administrative tasks. That's why we act as a dedicated HR office for our Experts, handling the entire onboarding process, providing continuous feedback, resolving conflicts, and ensuring seamless payroll management.
Our goal is to create a hassle-free environment for our Experts, allowing them to focus solely on their work without the burden of administrative complexities. By partnering with Awign Expert, professionals gain access to a vast network of renowned companies and projects across various industries.
Whether you are an experienced freelancer or seeking to explore project-based opportunities, Awign Expert is here to support you every step of the way. We value your expertise and are committed to helping you find rewarding assignments that showcase your talents and contribute to your professional growth.
Join our community of skilled professionals today and let us handle the logistics, so you can unleash your true potential.
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Frequently Asked Questions
What does a Sr. AI Support Engineer do at Awign Expert?
As a Sr. AI Support Engineer at Awign Expert, you will: the Senior AI Support Engineer is responsible for providing production support for AI applications, diagnosing AI-specific issues like incorrect routing or hallucinations, and monitoring AI system health including response quality and cost anomalies. This role also involves optimizing AI workloads and performing model training, retraining, and fine-tuning of LLM systems..
Is the Sr. AI Support Engineer position at Awign Expert remote?
The Sr. AI Support Engineer position at Awign Expert is based in Chennai, Tamil Nadu, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sr. AI Support Engineer position at Awign Expert?
You can apply for the Sr. AI Support Engineer position at Awign Expert directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.