Job Summary:

Develops, implements, enhances and administers quality management programs for assigned functional area or business. Ensures adherence to international standards, regulatory requirements, internal audit requirements and defined policies and procedures.

Principal Responsibilities:

• Develops, implements, supports and/or leads process improvement efforts, quality initiatives, cross-functional efforts and sustainable corrective measures.
• Plans, facilitates or executes internal, customer, supplier or certification audits. Ensures corrective actions specific to non-conformance and audit results are appropriately robust and sustainable to maintain certifications.
• Collects and analyzes data obtained from internal quality audits, customer and supplier feedback, and process evaluations to identify opportunities to improve processes and procedures and ensure quality goals are achieved.
• Works closely and maintains good working relationship with internal department representatives, customers, suppliers, and/or external certification/regulatory representatives.
• Trains employees in continuous improvement techniques and the quality management system.
• Other duties as assigned.

Job Level Specifications:

• Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards.
• Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures.
• Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level.
• May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.
• Actions may impact the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources.

Work Experience:

• Typically 5+ years with bachelor's or equivalent.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.