Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.  

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. 

The Opportunity

We’re looking for a proactive Underwriting Assistant ready to dive into a fast‑paced Central Operations environment. In this dynamic role, you’ll handle accurate data processing, streamline task distribution, and provide timely support to brokers—making an immediate impact from day one. To set you up for success, we offer comprehensive training on our systems, workflows, triage processes, and insurance fundamentals, ensuring you feel confident and prepared as you grow in the role.

What you’ll do

• Process a variety of endorsement types within delegated authority using multiple internal systems

• Adhere to established Service Level Agreements (SLAs)

• Manage chats and calls from brokers via the triage queue, providing assistance with basic inquiries

• Collaborate with underwriting teams and brokers to obtain missing information as required

• Efficiently navigate triage queues, prioritizing the oldest tasks to maintain service standard

• Maintain a strong understanding of service level expectations to deliver exceptional customer service

What you’ll bring

• Post‑secondary education or equivalent experience

• Insurance background preferred, industry accreditation an asset

• Minimum 2 years in a support or operations role

• Thrives in a fast‑paced, deadline‑driven environment

• Sharp multitasking abilities and quick to learn new systems

• Comfortable with high‑volume, repetitive tasks while maintaining accuracy and speed

• Exceptional attention to detail, organization, and time management

• Adaptable, proactive, and confident working independently

•  Strong judgment, communication, and interpersonal skills

• Genuine interest in building a long‑term career in general insurance

What makes you stand out

• Bilingual (English & French) considered a strong advantage

What you’ll get

• The salary band for this position ranges from $45,000 to $60,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. 

• Hybrid flexible work model .

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year. 

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. 

• Corporate wellness programs to support our employees’ physical and mental health. 

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally. 
 
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.