About this role
Salary: £25,200
Location: Edinburgh downtown
Working Hours: 40 hours per week
Monday – Friday 08:30 – 17:00
About the role:
We are currently recruiting for a Damage & Maintenance Administrator to join our growing team. As a Damage & Maintenance administrator, you will be working in a fast-paced environment where customer requirements are constantly changing. You will support customers in maintaining the vehicles they have on hire and managing any breakdowns or accidents helping the customer on their way. This is an area key to ACL’s success.
Key Responsibilities of a Damage & Maintenance Administrator:
Receiving calls and emails from customers requiring assistance to get their vehicle repaired or maintained and keep them on the road
Emergency Assistance, support customers to get mobile following a breakdown or accident
Approving repair costs with suppliers, challenging excessive costs and obtaining evidence to support costs where required
Administration, managing out-of-service planning types on our rental platform, raising purchase orders and logging them for cost control purposes
Identifying vehicles requiring service and MOT, booking them in and supporting completion
Any other relevant tasks supporting the wider business
Requirements:
Computer Literate
Excellent Communicator
Team Player
Friendly, positive ‘Can-Do’ attitude
Looking to take an active role in the development and growth of our business
Great Rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers. We offer:
33 days holiday (including Bank holidays)
A Perkbox account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
Employee discounts on car rental across Avis Budget Group (including Zipcar)
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly, and months-long reservations.
Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
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Other facts
About Avis Budget Group
Avis Budget Group is a leading global provider of mobility solutions, best known for its car rental brands Avis, Budget, and Zipcar. Headquartered in Parsippany, New Jersey, the company operates in more than 175 countries through a network of over 10,000 locations. Its diverse portfolio serves a broad spectrum of travelers, including premium and business customers, value-conscious renters, and urban on-demand users.
Managing a fleet of hundreds of thousands of vehicles and employing ~24,000 people worldwide, Avis has increasingly focused on digital transformation and sustainability. The company has invested in connected car technology, mobile-first customer experiences, and internal digital initiatives. With its scale, brand recognition, and diversified offerings, Avis is one of the most prominent players in the global car rental and mobility market.
What you'll do
- The Damage & Maintenance Administrator will assist customers with vehicle repairs and maintenance, ensuring they remain mobile after breakdowns or accidents. This role involves managing repair costs, administration tasks, and supporting the wider business.
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