About this role
Company Description
Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 36,000 employees in over 50 countries. Reported sales in 2022 were $9.0 billion. Learn more at www.averydennison.com.
Job Description
ABOUT YOUR ROLE职位描述
1、To process and follow up orders & provide timely and effective services to local and overseas customers
2、To understand customer need and provide timely response to customer request.
3、To coordinate with other functional dept so as to ensure inventory availability, invoice correctness and timely, quality products & on-time delivery.
YOUR RESPONSIBILITIES WILL INCLUDE工作职责:
-To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;
-To follow up with related function depts. to ensure orders are received and processed as required by customers;
-To follow up and clear backlog orders/shipments to improve delivery performance;
-To clarify problems with customers in relation to slow payment and responsible for FGS cleaning up;
-To handle customer complaints according to company procedures and service standard;
-To understand the product quality, production site, manufacturing processes & lead-time required of different product types.
-Able to identify the proper contacts and get support in response to enquiries /request from customers.
- To communicate with customers and vendors regarding the latest development of the products and work with Customer Service Supervisor to quote.
-To participate company-organized training on ISO9001, FSC and EHS, and follow related procedures & WI.
-To build good relationships with customers through daily work, identify and pursue to grow sales, and actively cooperate with leader to achieve selling target.
（通过日常工作与客建立良好的合作关系，主动分析潜在销售机会，促成更多订单成交以及积极配合主管完成团队的销售目标）
Qualifications
-College degree or above, 1~2 years experiences in related industry;
-Proficient in English communication & computer operation (Windows, MS Office, etc);
-Customer and result oriented, can work under pressure;
-Quick and careful learner, can work efficiently and effectively;
-Strong teamwork spirit;
-Speak & write effectively.
Additional Information
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.
Other facts
About Avery Dennison
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide.
We are Making Possible™ products and solutions that provide branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that carry information that improves the customer experience.
We lead in serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive.
What you'll do
- The role involves processing and following up on orders while providing timely and effective services to both local and overseas customers. It also includes coordinating with other departments to ensure inventory availability and timely delivery of quality products.
Ready to join Avery Dennison?
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