A
West Coast Site Supervisor
full-time•San Diego
About this role
AVER is a fast-growing SDVOSB that has achieved significant revenue growth over the past 5 plus years with much of our work focused on Data Analytics, Mission Support, IT Modernization and Biometrics. AVER is hiring a West Coast Site Supervisor to support 24/7 biometrics fingerprint operations. Ensure seamless daily operations, maintaining strict compliance with protocols and contractual SLAs, supervising team members, and serving as the primary escalation point for high-priority cases, particularly during Wednesday–Saturday shifts and on-call periods. The ideal candidate will possess a longstanding proven professional track record in Tenprint identification and database/system support, hands-on leadership, quality assurance, training, reporting, and customer-facing responsibilities with knowledge and professional experience to adapt with evolving requirements. Join a collaborative team who values AVER’s mission, focus, and culture of delivering exceptional client service with great people and transformative technology solutions that ensure Government mission success.
Responsibilities Include:
- Enforce and maintain daily office protocols to uphold consistent operational standards and compliance.
- Prepare and submit required weekly reports, including a Biometric Weekly Report, Biometric Deceased Report, and Biometric Lead Track Report (due each Wednesday).
- Compile and deliver accurate monthly Biometric Data Reports (due no later than the 6th of each month).
- Review prime contractor employee time-off requests, approve or adjust schedules, and proactively coordinate shift coverage to prevent gaps (primarily Wednesday–Saturday and during on-call periods).
- Address and resolve prime contractor staff performance and attendance issues, including tardiness, scheduling conflicts, and unscheduled absences (primarily Wednesday–Saturday).
- Supervise daily Tenprint floor operations, oversee prime contractor team members, assign tasks, and ensure efficient workflow execution (primarily Wednesday–Saturday).
- Serve as the primary point of contact for customer email correspondence, internal staff inquiries, general questions, and case-related support (primarily Wednesday–Saturday).
- Create, review, revise, and maintain Standard Operating Procedures (SOPs), reference guides, report templates, and instructional materials to support team performance.
- Function as the 24/7 escalation point for high-priority Tenprint cases requiring immediate assistance or decision-making (primarily Wednesday–Saturday and during on-call hours).
- Participate actively in scheduled management and leadership meetings as required.
- Assume full operational oversight and serve as acting on-site supervisor during periods when senior leadership (West Coast PM/Alternate Lead) is unavailable.
- Perform periodic quality assurance audits and reviews of work products completed under the CLIN contract to ensure accuracy and contractual compliance.
- Deliver effective onboarding and ongoing training to new and existing prime contractor employees on office policies, procedures, workflows, and best practices.
Additional Responsibilities:
- Prepare and deliver summaries of identifications completed on high-profile cases to customers as required
- Create, update, and maintain all necessary office forms, staffing schedules, and related spreadsheets
- Troubleshoot computer hardware, software, and system errors for prime contractor staff; escalate issues when appropriate
- Research and test new database features, functions, and workflows; provide guidance and support to prime contractor staff
- Participate in user acceptance testing (UAT) of new applications, system updates, or enhancements at the customer’s direction
- Lead or participate in shift briefings (morning, swing, and night shifts) during quarterly meetings and as otherwise scheduled
- Maintain and update the daily task list, telephone directory, and other operational reference materials as needed
** The above responsibilities are subject to change based on evolving contractual requirements.**
Education Requirements:
- Bachelor’s Degree required
Experience Requirements:
- Demonstrated experience having sustained identification accuracy at or above the contractual SLA of 99.95% over the past two years (combined performance period)
- History of maintaining billing accuracy of 90% or higher consistently over the past two years
- Experience collaborating directly with the customer on database-related projects, system testing, user acceptance testing (UAT), or enhancement initiatives
- Experience reviewing, revising, and recommending improvements to Standard Operating Procedures (SOPs) for management approval
- Experience training staff on processes and/or tasks, including onboarding, skill development, and procedural adherence
- Ability to successfully contributing to or leading special projects within a forensic or identification environment
- Current International Association for Identification (IAI) or equivalent relevant credential, required
Location:
- On Site- San Diego, CA
Security Requirements:
- Ability to obtain and maintain a government clearance (Public Trust)
- This role supports a government agency which requires U.S. citizenship
About Us:
AVER, LLC is a Data & Digital Transformation company that delivers exceptional client service with great people and transformative technology solutions to enable Government mission success. We provide customers with specialized technical skills and deep subject matter expertise focused on Homeland Security, Biometrics, Law Enforcement and Healthcare domains to meet the complex mission challenges today and tomorrow. We are a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) that strives to provide a customer-centric experience building trusted partnerships with our clients and people.
AVER is an Equal Opportunity Employer/Veterans/Disabled
What you'll do
- The West Coast Site Supervisor will oversee daily operations of biometrics fingerprint operations, ensuring compliance with protocols and managing team performance. They will also serve as the primary escalation point for high-priority cases and prepare various operational reports.
About AVER
AVER, LLC – Data and Modernization Experts, delivers exceptional client service with great people and transformative technology solutions to enable Government mission success. Our capabilities are focused on providing Federal Government customers with advanced analytics and IT modernization in Homeland Security, Biometrics, Law Enforcement and Healthcare to meet the complex mission challenges today and tomorrow.
We are a certified Service-Disabled Veteran Owned Small Business (SDVOSB) IT and Management Services firm that specializes in supporting the Federal government. We provide our clients with excellent customer service through employing people that have a passion for consulting and drive to deliver real business value every day. We anticipate our client's needs and deliver value-added services leveraging multi-disciplined staff on each engagement.
Ready to join AVER?
Take the next step in your career journey
Frequently Asked Questions
What does a West Coast Site Supervisor do at AVER?
As a West Coast Site Supervisor at AVER, you will: the West Coast Site Supervisor will oversee daily operations of biometrics fingerprint operations, ensuring compliance with protocols and managing team performance. They will also serve as the primary escalation point for high-priority cases and prepare various operational reports..
Is the West Coast Site Supervisor position at AVER remote?
The West Coast Site Supervisor position at AVER is based in San Diego, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the West Coast Site Supervisor position at AVER?
You can apply for the West Coast Site Supervisor position at AVERdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.