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Operations Support Analyst (EDB)
full-time•Singapore
About this role
<p><strong>As an Operations Support Analyst, you will:</strong></p>
<ul>
<li>Provide technical support to end users on various technical issues and problems relating to hardware and software.</li>
<li>Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements.</li>
<li>Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users. </li>
<li>Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.</li>
<li>Able to identify interdependencies when analysing problems and developing creative solutions with supervision.</li>
<li>Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action. </li>
</ul>
<p><strong>EXPERIENCE AND SKILLS NEEDED</strong></p>
<ul>
<li>Diploma from a recognized polytechnic (preferable IT related) </li>
<li>Prior experience in technical support and usage of ticketing systems</li>
<li>Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders</li>
<li>A team player</li>
<li>Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment</li>
<li>Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel</li>
<li>Basic knowledge of Atlassian JIRA, preferably also with knowledge of Confluence (Value Added Service)</li>
</ul>
<p> </p><div class="content-conclusion"><p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</span></span></p></div>
What you'll do
- Provide technical support to end users on various technical issues and problems relating to hardware and software. Respond to, document, resolve or escalate incidents, change requests, or service tickets in a timely manner in accordance with Service Level Agreements.
About AvePoint
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.
If you have questions about your investment in AVPT please contact [email protected]
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Frequently Asked Questions
What does a Operations Support Analyst (EDB) do at AvePoint?
As a Operations Support Analyst (EDB) at AvePoint, you will: provide technical support to end users on various technical issues and problems relating to hardware and software. Respond to, document, resolve or escalate incidents, change requests, or service tickets in a timely manner in accordance with Service Level Agreements..
Is the Operations Support Analyst (EDB) position at AvePoint remote?
The Operations Support Analyst (EDB) position at AvePoint is based in Singapore, Singapore. Contact the company through Clera for specific work arrangement details.
How do I apply for the Operations Support Analyst (EDB) position at AvePoint?
You can apply for the Operations Support Analyst (EDB) position at AvePointdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.