Dispatcher
full-time•Ottawa
About this role
About Avenir Energy Ltd.
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.
At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:
Job Summary:
Reporting to the Operations Manager, the Dispatcher is responsible for dispatching of propane deliveries to customers as well as providing customer service support on incoming customer lines. This position is also responsible for assisting in the planning and forecasting of workloads based on the branch demands and growth.
Responsibilities:
Qualifications:
Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.
At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:
- Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.
- Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
- Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
- Incentive Programs: Annual performance-based rewards for both individual and company achievements.
Job Summary:
Reporting to the Operations Manager, the Dispatcher is responsible for dispatching of propane deliveries to customers as well as providing customer service support on incoming customer lines. This position is also responsible for assisting in the planning and forecasting of workloads based on the branch demands and growth.
Responsibilities:
- Communicate directly with drivers (and brokers if applicable) to manage current and upcoming delivery demand.
- Prepare delivery ticket selections within CUE and manage day-to-day dispatching within AWE
- Produce and review various reports. ie: performance reports, make necessary adjustments (Kfactors), run out report, follow-up with drivers, new and cancelled accounts report, outstanding tickets or special arrangement reports, truck reports.
- Review accounts put on STOP or cancelled accounts to ensure tickets deleted.
- Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags etc.),as needed.
- Review weekend and overnight customer service inquiries with respect to delivery and take required action.
- Maintain DD table within CUE and communicate to delivery team as required.
- Utilize CUE & AWE systems and reports to manage delivery operation.
- Assist/Train other staff on CUE delivery tools (i.e. delivery record setup, K-Factor, DD Due, Delivery profile etc.).
- Trouble-shoot truck computer system and communicate with inside / outside support when necessary, with respect to AWE/CV30-31 software, hardware issues.
- Provide customer service support on incoming customer calls.
- Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum products.
Qualifications:
- Dispatching and Logistics experience considered an asset
- Must have strong computer skills, including Microsoft Office
- Customer service experience required, and
- Professional driving or fleet dispatching experience is an asset.
Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.
What you'll do
- The Dispatcher is responsible for dispatching propane deliveries and providing customer service support. This role also involves planning and forecasting workloads based on branch demands.
About Avenir Energy
Avenir Energy is your trusted local propane supplier offering safe, reliable delivery and excellent customer service. We are a proud privately-owned Canadian company, that source 100% of our product from Canada. Our employees are members of the communities we serve coast-to-coast, across Canada.
Avenir Energy is your trusted local partner to help provide cost-effective energy solutions for your business. Our team is knowledgeable, reliable and invested in your success. We are dedicated to operating safely, and helping your business become more efficient, productive, and profitable.
We deliver propane to a wide range of industries that value safe and reliable supply, knowledgeable advice, and personal service. No matter the industry, Avenir Energy can offer tailored and efficient propane solutions to keep your operations moving smoothly.
Ready to join Avenir Energy?
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Frequently Asked Questions
What does a Dispatcher do at Avenir Energy?
As a Dispatcher at Avenir Energy, you will: the Dispatcher is responsible for dispatching propane deliveries and providing customer service support. This role also involves planning and forecasting workloads based on branch demands..
Is the Dispatcher position at Avenir Energy remote?
The Dispatcher position at Avenir Energy is based in Ottawa, Ontario, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Dispatcher position at Avenir Energy?
You can apply for the Dispatcher position at Avenir Energydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.