The Opportunity:

Avantor, a Global Fortune 500 company, is looking for a dedicated Regional Lead Administrator - IT Ops - Site Services to optimize our NuSil®/ IT Ops - Site Services organization. This Carpinteria, CA role is full-time, on-site.

Minimum Education:

• Bachelor's degree in IT, engineering, or a related field of study or equivalent work experience.

Required Experience (3+ yrs):

• Managing a team of IT technicians both on- site and remote.

• ITIL best practices.
• IT service management tools.
• With PC, mobile, VDI, network, hosting, and printer technologies and vendors.
• Problem-solving, analytical, and project management.
• Obtain/ maintain a USA government security clearance.

Preferred Experience:

• With the International Traffic in Arms Regulations (ITAR).
• Complying with ITAR requirements for the handling and export of controlled technical data and equipment.

Travel:

• Up to 10% (within the Americas region).

How you will thrive and create an impact:

NuSil® a division of Avantor has set the global standard in medical- and space-grade silicone technology, while developing healthcare and advanced technologies devices and platforms.    The Lead Administrator - IT Ops - Site Services is the point of contact between the IT Department and local site management, ensuring that the IT services and solutions are aligned with site needs and expectations. This role communicates and coordinates with other IT teams and vendors to resolve issues or requests that affect a site.

Considered a knowledge resource and utilizing business level communication, interpersonal, and customer service skills the Lead Administrator - IT Ops - Site Services is responsible for:

• Identifying, researching and resolving complex technical problems.
• Site relationship management (IT liaison with local site management)
• Front-office printer management
• ELT (Executive Leadership Team) support
• Team management
• Change management
• Network projects
• IT Onboarding and Asset Management
• Creating and managing escalation procedures and ensuring service levels are maintained.
•  Documenting, tracking and monitoring problems to ensure resolution in a timely manner.
• Validating/ coordinating the work of others on a support team.
• Suggesting improvements to process
• Managing the IT site services for regional USA manufacturing facilities
• Managing a Service Technician team who are responsible for:
• Deskside & walk-up support for PC, Mobile & VDI
• Mail-back support for PC & Mobile
• Conference room support
• Desktop, laptop, mobile device & thin client management (receive, stock, issue, redeploy, tracking & disposal services)
• Infrastructure site services (local support of data & voice network and hosting services devices led by L3)
• Handheld device management

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.