Call Center Office Manager

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Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

Primarily responsible for the management of the office and related functions. As it relates to the Customer Care Center office building and related functions including maintenance, renovation, parking, purchasing, security, reception, cleaning, and mail services. Facilitate timely resolution of all maintenance/safety issues and concerns.

This is an onsite position and is considered essential personnel

1. Oversees processes and personnel for mailroom and facilities
2. Participates in local and corporate initiatives regarding health, safety, and space concerns
3. Processes invoices and oversees CCC office budget
4. Collaborates with Payment Services, RS Liaison, and other groups to ensure audit recommendations are in place
5. Oversees the maintenance and preventive maintenance efforts including the physical aspects of the building
6. Maintain and replenish inventory for items required to facilitate events and meetings
7. Coordinate vendor services that support the office operations, such as office equipment maintenance, paper/ink, and mailroom supplies
8. Check stock to determine inventory levels and anticipate needed supplies
9. Ensure facilities meet needs of multiple individual projects and coordinate with IT staff for technological needs.
10. Coordinates the set up for new hire training class
11. Monitor facility usage, operations, and equipment maintenance
12. Ensure all equipment and other facilities are functioning well (restroom, break room, etc.)
13. Coordinate off-site storage with Iron Mountain
14. Assist in mailroom on high volume days or absenteeism
15. Ensure efforts meet the company's operational standards and any applicable laws and regulations. 
16. Office errands and mail runs

To perform this job successfully, an individual must be able to perform each essential duty. Additionally, the requirements listed below are representative of knowledge, skills and/or ability required:

Minimum Job Requirements

• High School diploma or equivalent (GED), Bachelor’s degree preferred
• Demonstrated leadership experience
• 2-3 years of experience in facilities oversite preferred
• Ability to lead and direct subordinates
• Efficiently manage vendor activity and contracts
• Ability to manage single or multiple tasks of significant complexity
• Ability to read and write English as demonstrated by clear and concise written and verbal communications
• Demonstrated ability to create and deliver group presentations on job related subject matter and to write reports in a clear, concise form
• Customer service oriented, effective communication and interpersonal skills to various levels of management
• Excellent critical thinking skills
• Superior time management and organization skills, including but not limited to demonstrated exceptional attention to   detail
• High level of attention to detail, strong problem-solving skills with proven track record of working independently
• Ability to prioritize work and meet deadlines

• Ability to be on call

How AvalonBay Supports You

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)