IT Support Analyst Tier I
full-time•Greenwood Village•$60k - $65k
About this role
IT Support Analyst Tier I
Automotive Warranty Network, Inc, is the largest auto warranty claims management company. We offer the very best in warranty processing services, warranty training and warranty auditing for over 1500 very satisfied clients and have for over 35 years in the industry.
This full-time position is a great opportunity for any experienced IT Support Analyst with the potential for growth and to be part of a rapidly expanding company! We offer a benefits package with competitive pay to qualified individuals.
SUMMARY OF POSITION:
Work with our customers and effectively resolve issues through phone, email, and chat. Maintain comprehensive knowledge to diagnose software, Windows, Word, Excel, Adobe, and printer issues. Provide support & guidance to AWN employees, salespeople, warranty administrators, and service professionals across our customer base. Communicate thoughtful, customized solutions that help customers move forward and grow their business. Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
Core Requirements and Responsibilities:
- Work with end users to identify and deliver required PC service levels.
- Help support multiple locations, using remote management software.
- Provide training and support to, end users and staff on computer operation and other issues.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
- Perform on-site and remote analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions.
- Receive and respond to incoming calls, Help Desk Tickets, and/or e-mails regarding PC and/or hardware problems.
- Support development and implementation of new computer projects and new hardware installations.
- If necessary, communicate with third-party support and PC equipment vendors.
- Knowledge, Skills and Abilities:
- College diploma or accredited degree in the field of computer science, Microsoft Fundamentals Certification, Networking Certification and/or 3 years equivalent work experience.
- Excellent technical knowledge of PC and printer hardware.
- Hands-on hardware troubleshooting experience.
- Equipment support experience with desktop software.
- Conduct research into PC issues and products as required.
- Troubleshot and understand VPN technologies.
- Knowledge of HyperV and/or VMWare.
- Effective interpersonal skills and relationship-building skills.
- Problem-solving and analytical abilities.
- Effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Strong customer-service skills.
- Ability to work in a fast-paced environment where changes to procedures are common
- Strong written and oral communication skills.
- Ability to present ideas.
- Attention to detail.
- Understanding of the organization’s goals and objectives.
- Self-motivated.
- Additional Requirements and Details:
- Travel required up to 10% of the time.
- Working primarily from the headquarter office (DTC area in Denver).
- Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
- Frequent repetitive hand and arm movements required to operate a computer.
- Specific vision abilities required by this job include close vision (working on a computer, etc.).
- Frequent sitting and/or standing.
Pay:
- $60,000.00 - $65,000.00 per year
Benefits:
- Free Health Insurance for employee
- Free dental and vision care for employee
- 6% 401K match available
- PTO accrued after 6 months of employment
Schedule:
- 8am-5pm
- On call as needed
Experience:
- Troubleshooting: 3 years (Preferred)
- Windows: 3 years (Preferred)
What you'll do
- The IT Support Analyst Tier I will work with customers to resolve issues via phone, email, and chat, while maintaining knowledge of software and hardware issues. They will provide support to employees and recommend solutions to help customers grow their business.
About Automotive Warranty Network
Automotive Warranty Network, Inc. is the largest warranty processing company in the US. We work with over 1,300 clients yearly actively involved with one or more of our services. With more than 350 employees across the United States including administrators, support staff, training personnel, and more.
Our administrators rank the highest in job satisfaction, advancement potential, and knowledge level. We provide the opportunity and support necessary to grow in their field.
We offer more services than any other claims processing company. We network with clients, service groups, and consultant companies to offer dealerships help in many areas of need.
Our beliefs:
We believe in hard work
We believe in honesty and operate with integrity and ethics. Do the right thing. Be honest and fair.
We know that ongoing training is the key to success and development.
We believe in cooperating with others and sharing our knowledge. The more people we help get what they need, the more we get what we need.
Change is a must to adapt to the industry as it grows.
We believe if something doesn’t work, try something else until you get it right.
Our mission:
Automotive Warranty Network is the largest and most experienced manufacturer’s warranty claims resource in the world. Our mission is to provide the very best, white glove service to automotive dealerships, helping them fairly and accurately collect the warranty money they are due from the manufacturer. We believe that the relationship with our clients is a partnership. We offer additional resources to help dealers improve their in-house processes through staff training and benchmark auditing. We focus on using technology to advance our processes and improve efficiencies. We employ the most elite warranty administrators in the industry to represent our brand, giving them a prestigious platform to showcase their unique talent while earning a great living, wonderful benefits, and a family-oriented environment.
Ready to join Automotive Warranty Network?
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Frequently Asked Questions
What does Automotive Warranty Network pay for a IT Support Analyst Tier I?
Automotive Warranty Network offers a competitive compensation package for the IT Support Analyst Tier I role. The salary range is USD 60k - 65k per year. Apply through Clera to learn more about the full compensation details.
What does a IT Support Analyst Tier I do at Automotive Warranty Network?
As a IT Support Analyst Tier I at Automotive Warranty Network, you will: the IT Support Analyst Tier I will work with customers to resolve issues via phone, email, and chat, while maintaining knowledge of software and hardware issues. They will provide support to employees and recommend solutions to help customers grow their business..
Is the IT Support Analyst Tier I position at Automotive Warranty Network remote?
The IT Support Analyst Tier I position at Automotive Warranty Network is based in Greenwood Village, Colorado, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Support Analyst Tier I position at Automotive Warranty Network?
You can apply for the IT Support Analyst Tier I position at Automotive Warranty Networkdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.