AP
e-Commerce Fulfillment Specialist
full-time•St. Cloud
About this role
e-Commerce Fulfillment Specialist
Are you detail-oriented, customer-focused, and energized by fast-paced environments? Join our team as an e-Commerce Fulfillment Specialist, where you’ll play a vital role in ensuring online orders are processed accurately, shipped on time, and supported with exceptional service. This position is ideal for someone with experience in auto parts, warehousing, or fulfillment who enjoys problem-solving and working across teams.
What You’ll Do
Monitor and manage all incoming and outgoing e-commerce orders, resolving issues quickly and accurately
Pack and ship orders during peak volume days or when warehouse coverage is limited
Update order changes and exceptions on customer platforms (short-ships, cancellations, substitutions, shipping delays)
Serve as the primary point of contact for e-commerce customer service via phone, email, and messaging platforms
Process return authorizations for e-commerce orders
Track orders, revenue, payments, returns, and refunds; prepare monthly reports for Accounting
Build and maintain large Excel data files using information from ERP/POS systems and third-party product sources
Collaborate with internal teams to improve processes and enhance the customer experience
What You Bring
At least 2 years of experience in customer service, warehouse operations, or an auto parts environment
Strong Microsoft Excel skills
Ability to troubleshoot issues and work collaboratively with others
Knowledge of automotive products and markets preferred
Excellent time management, multitasking, and organizational skills
Clear verbal and written communication abilities
Strong attention to detail and analytical mindset
Valid driver’s license
Why Join Us?
Stable, growing company with long-term career opportunities
Supportive team environment and hands-on training
Competitive pay and benefits
Opportunity to build valuable e-commerce and operations expertise
Work Location
This position is open to remote candidates residing in the following states:
North Dakota, South Dakota, Iowa, Nebraska, Georgia, South Carolina, Colorado, Montana, Minnesota, Florida, and California.Why You’ll Love Working Here?
- Comprehensive Benefits Package: Medical, Dental, Vision
- Life and Disability Coverage: Basic, Voluntary, Short- and Long-Term Options
- Retirement & Profit Sharing: 401(k) with Company Match
- Paid Time Off
- Employee Discount & Assistance Program (EAP)
- Career Growth Opportunities within a respected and growing company
What you'll do
- The e-Commerce Fulfillment Specialist monitors and manages all incoming and outgoing e-commerce orders, ensuring they are processed accurately and shipped on time. They also serve as the primary point of contact for customer service and collaborate with internal teams to enhance the customer experience.
About AUTOMOTIVE PARTS HEADQUARTERS
Automotive Parts Headquarters, Inc. distributes and markets automotive parts and accessories. It owns and operates a chain of automotive parts stores. The company, formerly known as National Bushing & Parts Company, was founded in 1920 and is based in Saint Cloud, Minnesota.
Ready to join AUTOMOTIVE PARTS HEADQUARTERS?
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Frequently Asked Questions
What does a e-Commerce Fulfillment Specialist do at AUTOMOTIVE PARTS HEADQUARTERS?
As a e-Commerce Fulfillment Specialist at AUTOMOTIVE PARTS HEADQUARTERS, you will: the e-Commerce Fulfillment Specialist monitors and manages all incoming and outgoing e-commerce orders, ensuring they are processed accurately and shipped on time. They also serve as the primary point of contact for customer service and collaborate with internal teams to enhance the customer experience..
Is the e-Commerce Fulfillment Specialist position at AUTOMOTIVE PARTS HEADQUARTERS remote?
The e-Commerce Fulfillment Specialist position at AUTOMOTIVE PARTS HEADQUARTERS is based in St. Cloud, Minnesota, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the e-Commerce Fulfillment Specialist position at AUTOMOTIVE PARTS HEADQUARTERS?
You can apply for the e-Commerce Fulfillment Specialist position at AUTOMOTIVE PARTS HEADQUARTERSdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.