26WD94818

Position Overview

Autodesk is seeking a Senior Group Product Manager (GPM) to lead our Assisted Customer Success product portfolio. This leader will own the strategy, vision, and execution of products that enable Autodesk’s customers to successfully adopt, expand, and realize value from our solutions through assisted, high-touch, and scaled engagement models.

In this role, you will manage and mentor a team of Product Managers while partnering closely with Customer Success, Sales, Support, and data teams. You will be responsible for building scalable, insight-driven product experiences and internal apps that empower customer success advisors/managers in helping customers realize business outcomes across the Autodesk lifecycle. This is a highly visible leadership role that blends customer empathy, platform thinking, operational excellence, and strong product craft.

Responsibilities

• Define and own the long-term product vision and roadmap for Assisted Customer Success, aligned with Autodesk’s business strategy and platform direction

• Scale Gainsight's deployment and reimagine customer success modernization -- in deep partnership with sales experiences

• Identify opportunities to improve customer adoption, retention, expansion, and value realization through assisted and scaled success motions

• Lead a group of Product Managers, setting clear goals, prioritization frameworks, and success metrics

• Ensure consistent, high-quality product discovery, delivery, and iteration across the portfolio

• Balance near-term operational needs with long-term scalability and platform investments

• Partner deeply with Customer Success, Sales, Support, Professional Services, Engineering, UX, Data, and Go-To-Market teams

• Translate customer and field insights into actionable product requirements and outcomes

• Influence senior stakeholders and executives through clear narratives, data-backed recommendations, and tradeoff decisions

• Champion customer-centric product development grounded in qualitative insights and quantitative signals

• Define and track success metrics such as adoption, time-to-value, renewal health, engagement effectiveness, and operational efficiency

• Leverage data and feedback loops to continuously improve outcomes

• Build products and capabilities that scale across customer segments, geographies, and Autodesk product lines

• Drive reuse, consistency, and interoperability with Autodesk platform services and shared capabilities

• Ensure solutions are extensible, configurable, and resilient as customer needs evolve

Minimum Qualifications

• 10+ years of product management experience, including leadership of multiple product managers

• Proven experience owning complex, cross-functional product portfolios in B2B or SaaS environments

• Strong understanding of customer success, account management, or post-sales motions (assisted, high-touch, or scaled)

• Demonstrated ability to influence and align senior stakeholders without direct authority

• Excellent communication, prioritization, and decision-making skills

Preferred Qualifications

• Experience building products for internal customer-facing teams (CSMs, Sales, Support, Services)

• Familiarity with SaaS metrics such as retention, expansion, NPS, health scoring, and lifecycle analytics

• Experience operating in platform-oriented or multi-product ecosystems

• Customer-obsessed and outcome-driven

• Comfortable operating in ambiguity and driving clarity at scale

• Strong people leader and coach who elevates product craft and accountability

• Strategic thinker with a bias toward action and measurable impact

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $163,200 and $264,000. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).