Join the ride!

Position: Continuous Improvement – Regional Operations Specialist 
Dealership: ACX Corporate
Location: Edmonton and Toronto
Classification: Full time, Onsite, Immediate Opportunity
Salary: $85,000-$95,000 + bonus

Part of a bigger team!

AutoCanada/ACX is proud to be part of the AutoCanada Collision Centres’ network and a division of AutoCanada. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. 

Our Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it. 

 

Your area of focus.

The Regional Technical Operations Manager provides leadership, mentorship, and training across multiple departments, including Estimating/Repair Planning, Production, and Parts. This role ensures operational excellence, adherence to OEM repair standards, and the implementation of lean methodologies. 

What drives your day-to-day?

 Primary responsibilities include, but are not limited to: 

Leadership & Mentorship

• Act as a coach and mentor for Estimators, Repair Planners, Production Managers, and Parts staff.
•  Provide continuous training and support to improve departmental performance.
• Foster a culture of collaboration, accountability, and professional development.

 Estimating & Technical Standards  

• Ensure accurate vehicle damage assessments using Mitchell and Qapter software.
•  Oversee research and application of OEM repair procedures for safe, compliant repairs. 
• Guide teams in the use of scanning technologies to identify structural, electronic, and safety-related repair needs. 

 Parts & Production Oversight 

• Supervise parts ordering, mirror matching, and inventory accuracy. 
• Monitor production flow, ensuring efficiency and adherence to repair timelines. 
• Resolve bottlenecks by applying lean, 5S, and continuous improvement methodologies. 

Operational Excellence 

• Establish best practices across departments for workflow, accuracy, and customer satisfaction. 
• Lead cross-departmental problem-solving to address recurring challenges. 
• Align daily operations with financial and quality objectives, including gross margin and customer satisfaction. - Collaboration & Reporting 
• Work closely with Regional and Facility Managers to align estimating, production, and parts functions with broader company goals. 
• Provide reporting on operational performance, identifying risks and opportunities.

What are the must-haves…

• Minimum of 5 years’ experience in a Collision Centre Estimator, Production Manager or Manager role.
• Ability to be professional and deliver exceptional service to clients
• Excellent verbal and written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers
• Strong organizational and time management skills
• Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
• A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments
• Detail oriented, self-motivated and resourceful
• Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.)
• Must possess a valid driver's license and a safe driving history 
  
  

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year 
• Professional development and the opportunity to grow your career 

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. 

 

Can you picture yourself here already?

 We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. 

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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