Dispatch Manager

full-time•Tempe

Summary

Location

Tempe

Type

full-time

Experience

5-10 years

Company links

Website LinkedIn

About this role

Description

Position Overview

Authority HVAC is seeking an experienced and detail-oriented Dispatch Manager to support daily service operations. This role is critical in ensuring technicians are efficiently scheduled, customers are communicated with clearly, and service requests are properly tracked through internal systems and client portals. The ideal candidate thrives in a fast-paced, team-driven environment and brings prior HVAC or plumbing dispatch experience.

Key Responsibilities

Coordinate and dispatch HVAC service technicians to meet customer and client requirements
Manage incoming service requests, work orders, and scheduling changes
Communicate clearly and professionally with technicians, customers, vendors, and internal teams
Monitor technician schedules, job status, and service timelines to ensure SLAs are met
Utilize client portals to receive, update, and close work orders accurately
Maintain accurate records and documentation using Microsoft Outlook, Teams, and internal systems
Support overall operational efficiency through proactive communication and problem-solving

Why Authority HVAC

Authority HVAC offers a collaborative work environment where operations and field teams work closely together to deliver high-quality service. This role provides the opportunity to be a key operational contributor in a growing HVAC organization.

#AuthorityHVAC

Requirements

Required Qualifications

Minimum 5+ years of experience in HVAC or plumbing dispatching
Experience leading a team of at least 8+
Strong ability to collaborate in a team-oriented environment
Excellent verbal and written communication skills
Proficiency with Microsoft Teams and Outlook
Hands-on experience with client portals, such as:
- ServiceChannel
- Corrigo
- NetSuite
- BuildOps (or similar platforms)
Preferred Skills & Attributes
Strong organizational and time-management skills
Ability to prioritize and adapt in a fast-paced service environment
Customer-focused mindset with attention to detail
Problem-solving skills and a proactive approach to daily operations

#AuthorityHVAC

What you'll do

The Dispatch Manager coordinates and dispatches HVAC service technicians to meet customer requirements while managing service requests and scheduling changes. They ensure clear communication with all stakeholders and monitor job statuses to meet service level agreements.

About Authority HVAC

Authority HVAC provides national and self-performed HVAC services to a wide range of multi-site clients across the United States. We currently provide our services as a self-performing vendor in Arizona, Texas, and California - as well as a coast-to-coast service provider outside of our self-performing coverage areas. Now in our 15th year, our mission statement is to "Always provide the best indoor climate solutions within a consistent framework of integrity, urgency and economic value."

Ready to join Authority HVAC?

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Frequently Asked Questions

What does a Dispatch Manager do at Authority HVAC?

As a Dispatch Manager at Authority HVAC, you will: the Dispatch Manager coordinates and dispatches HVAC service technicians to meet customer requirements while managing service requests and scheduling changes. They ensure clear communication with all stakeholders and monitor job statuses to meet service level agreements..

Is the Dispatch Manager position at Authority HVAC remote?

The Dispatch Manager position at Authority HVAC is based in Tempe, Arizona, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Dispatch Manager position at Authority HVAC?

You can apply for the Dispatch Manager position at Authority HVAC directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.