Dispatch Coordinator
full-time•Tempe
About this role
Description
Position Overview
Authority HVAC is seeking an experienced and detail-oriented Dispatch Coordinator to support daily service operations. This role is critical in ensuring technicians are efficiently scheduled, customers are communicated with clearly, and service requests are properly tracked through internal systems and client portals. The ideal candidate thrives in a fast-paced, team-driven environment and brings prior HVAC or plumbing dispatch experience.
Key Responsibilities
- Coordinate and dispatch HVAC service technicians to meet customer and client requirements
- Manage incoming service requests, work orders, and scheduling changes
- Communicate clearly and professionally with technicians, customers, vendors, and internal teams
- Monitor technician schedules, job status, and service timelines to ensure SLAs are met
- Utilize client portals to receive, update, and close work orders accurately
- Maintain accurate records and documentation using Microsoft Outlook, Teams, and internal systems
- Support overall operational efficiency through proactive communication and problem-solving
Requirements
- Minimum 2 years of experience in HVAC or plumbing dispatching
- Strong ability to collaborate in a team-oriented environment
- Excellent verbal and written communication skills
- Proficiency with Microsoft Teams and Outlook
- Hands-on experience with client portals, such as:
-ServiceChannel
-Corrigo
-NetSuite
-BuildOps
(or similar platforms)
Preferred Skills & Attributes
- Strong organizational and time-management skills
- Ability to prioritize and adapt in a fast-paced service environment
- Customer-focused mindset with attention to detail
- Problem-solving skills and a proactive approach to daily operations
What you'll do
- The Dispatch Coordinator will coordinate and dispatch HVAC service technicians while managing service requests and scheduling changes. They will ensure clear communication with technicians and customers and monitor job statuses to meet service level agreements.
About Authority HVAC
Authority HVAC provides national and self-performed HVAC services to a wide range of multi-site clients across the United States. We currently provide our services as a self-performing vendor in Arizona, Texas, and California - as well as a coast-to-coast service provider outside of our self-performing coverage areas. Now in our 15th year, our mission statement is to "Always provide the best indoor climate solutions within a consistent framework of integrity, urgency and economic value."
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Frequently Asked Questions
What does a Dispatch Coordinator do at Authority HVAC?
As a Dispatch Coordinator at Authority HVAC, you will: the Dispatch Coordinator will coordinate and dispatch HVAC service technicians while managing service requests and scheduling changes. They will ensure clear communication with technicians and customers and monitor job statuses to meet service level agreements..
Is the Dispatch Coordinator position at Authority HVAC remote?
The Dispatch Coordinator position at Authority HVAC is based in Tempe, Arizona, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Dispatch Coordinator position at Authority HVAC?
You can apply for the Dispatch Coordinator position at Authority HVAC directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.