Summary
Location
Howick
Type
full-time
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About this role
- Are you passionate about transforming customer experiences and driving business improvement?
- Make a real impact on the services Auckland Council Group provides Tamaki Makaurau.
- Full-time 12-months secondment opportunity, hybrid working environment
He angitūtanga: The opportunity
We are recruiting for a Service Design Lead for a 12-month secondment role to drive service design initiatives aligned with Auckland Council’s customer-centric values and strategic goals. This is a unique chance to lead complex service design projects that enhance customer experiences, drive operational efficiency, and contribute to Auckland’s aspirations as a world-class city.
In this role, you will:
- Lead and deliver impactful service design projects, ensuring alignment with customer and organisational needs.
- Apply co-design methodologies and human-centered design (HCD) principles to create innovative, user-focused solutions.
- Mentor and upskill team members, embedding best practices in design thinking and customer experience across the organisation.
For the full Position Description, click this link
He kōrero mōu: About you
We’re looking for a seasoned professional with a degree in design and over 10 years of experience in collaborative service design, including at least 5 years in senior roles. You should have a solid track record of successfully implementing design projects in complex organizations and experience with corporate transformation and change initiatives.
You should ideally have strong skills in human-centered design (HCD), ecosystem mapping, personas, journey mapping, and prototyping. You’ll also need experience bringing design practices into New Zealand businesses and leading design projects with teams that might not be familiar with HCD. If you’ve used design thinking to boost business performance, we want to hear from you!
Ngā āhuatanga kei a mātou: What we offer
At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer continuous learning and prospects for career development including study options, helping you advance in a rewarding customer service career! Work-from-home options may also be available after six months, depending on business needs and your performance.
We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.
Together, we can create a Tāmaki Makaurau we can all be proud of.
As part of our organisation, please view a range of our: benefits
Tono Mai: Apply Now!
Application close date: Sunday 1 February 2026
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Other facts
About Auckland Council
Auckland Council serves over 1.5 million Aucklanders providing services, policies and decision-making.
We’re here to serve Auckland and build a more prosperous region, one that gives a voice to our citizens, and makes it a great place to live, visit and invest.
Our talented people support Auckland’s elected representatives by providing specialist advice, implementing decisions and delivering services like rubbish and recycling, resource and building consents, bylaws, events and parks.
Our vision is to create a world-class city where talent wants to live. If you are interested in working for Auckland, visit our career website (careers.aucklandcouncil.govt.nz) or check our 'Jobs' and 'Life' tabs.
Auckland Transport, Tātaki Auckland Unlimited, Watercare are independent council-controlled organisations that look after specific council assets or activities on our behalf.
What you'll do
- Lead and deliver impactful service design projects that enhance customer experiences and drive operational efficiency. Mentor and upskill team members in design thinking and customer experience best practices.
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