He angitūtanga: The opportunity

The opportunity has arisen to work as a Senior Libraries & Council Services Assistant in the Māngere-Ōtāhuhu location. This will require you to be flexible as you may need to work from other sites within the local board area.

 
Ōtāhuhu Library needs this person customer and community focused role, you will be contributing to empowering and enabling our community by working alongside them and other key stakeholders. You will have the opportunity to work closely with colleagues and customers to enable a great experience while supporting and/or delivering exciting learning programmes and activities that are driven by community need. 

 We are looking for someone who can demonstrate:
•    Comfortable and proficient in Te Reo Maori me ona tikanga.
•    Assist customers in their use of the library, library equipment and services.
•    Ability to build trusted relationships, develop networks and communicate confidently in diverse settings.
•    Support customers to navigate complex or persistent issues, diffusing tense situations appropriately and safely; escalating matters where necessary.
•    Contribute to the sharing of skills and knowledge with team / peers.

 
Our libraries in Māngere-Ōtāhuhu are open 7 days a week so flexibility around working days, including weekends and late nights, is required. Here at Ōtāhuhu Library your working days and hours negotiable will be:

•    Sunday 
•    Tuesday 
•    Wednesday

You can view a copy of the position description here

He kōrero mōu: About you

You will have strong people skills, are flexible and adaptable to a library environment. You have a passion for customer service with a positive attitude towards serving people of all ages and backgrounds. You are eager to learn new skills and thrive in a busy work environment. 

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

Application close date: Wednesday 28th January 2026

Salary: $77,050

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.