Requirements

• Minimum 8 years of Total IT experience including 4+ years of Hands-on expertise in SOLMAN.
• Manage SAP Solution Manager functionalities including SOLdoc for documentation and BpMOn for business process monitoring.
• Oversee Change Request Management (CHARM) processes, ensuring workflow-based transport management approval and audit-proof documentation.
• Utilize SOLdoc to maintain comprehensive documentation of business processes and system configurations.
• Implement and monitor BpMOn to provide transparency about end-to-end process health based on predefined KPIs.
• Ensure proper configuration of system landscapes, RFC communication, and transport routes for CHARM.

Roles and Responsibilities

• Manage SAP Cloud ALM and BTP CALM tools for lifecycle management across hybrid/cloud landscapes.
• Configure monitoring, alerting, test automation, and release pipelines using SAP Cloud ALM, CI/CD, and GitHub.
• Integrate with tools like Solman, Jira, Postman, and SAP BTP services (e.g., BAS, CAP).
• Leverage APIs, SAP Event Mesh, and Fiori apps for proactive operations and service delivery.
• Optimize system health, deployment tracking, and analytics through ALM reporting dashboards
• Provide guidance and support to ensure SAP Solution Manager and CHARM operations with internal and external service providers are delivered against targets and contractual obligations.
• Conduct comprehensive reviews of SOLMAN and CHARM processes, including SOLdoc and BpMOn functionalities, with internal and supplier teams.
• Develop and recommend improvements to standard and moderately complex SOLMAN and CHARM processes and procedures.
• Review, analyze, and prioritize change request deliverables using tools like SAP Solution Manager, Remedy, and Power BI.
• Act as the primary owner of the engagement with suppliers providing SAP Solution Manager and CHARM services.
• Maintain open communication channels with project and AMS teams to address transition and change management issues.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.

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