About this role
Overview
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Responsibilities
10+ years of experience in Java support, software services, and system administration for a large end-user community
Experience with operating systems (e.g. Linux, OS X, and Windows)
Experience being Subject Matter Expert in multiple Atlassian products. Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Synchrony, AWS, Azure)
Communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps
Solve complex tickets, summarise cause, recommend solutions and then escalate
Be the customer champion by being the voice of the customer
Assist your global teammates in driving long-running tickets in your areas of expertise to resolution.
Challenge others to provide and dig into context and rise to tough occasions.
Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL.
Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss,) Experience with SQL databases
Experience in escalation handling Experience working with enterprise customers
Qualifications
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
Other facts
About Atlassian
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone.
From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices.
Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time.
With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software.
We believe the power of teams has the potential to change the world — one that is more open, authentic, and inclusive.
What you'll do
- The role involves providing technical support for Atlassian products, solving complex tickets, and acting as a customer champion. The engineer will also assist global teammates in resolving long-running tickets in their areas of expertise.
Ready to join Atlassian?
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