About this role
Description
Atlas Toyota Material Handling, part of the Atlas Companies, is currently hiring a full-time Service Writer to join our Service Team. We are seeking a highly organized and motivated person to support the team by providing timely and accurate estimates for field and shop service repairs.
Atlas Toyota Material Handling, part of the Atlas Companies, is an authorized Toyota Forklift Dealer committed to providing quality service, premium equipment, and innovative solutions for companies of all sizes.
Your New Role:
- Responsibility for providing estimates to the Service team as well as entering and maintaining them in the quotes system.
- Will be responsible for providing formal estimates in writing.
- Provides sales staff, service departments and customers with accurate quotes within 3 days of receiving a request. Will be expected to stay in close contact with the shop and service managers and sales team on all estimates.
- Reviews all preventive maintenance work-orders that are turned in for billing and will provide estimates for all items listed that need attention.
- Verifies information with technicians on any repairs to eliminate uncertainty and error in the quote process.
- Will be responsible for maintaining communication with customers on estimates and orders.
- Will be responsible for monthly reporting.
- Other duties as assigned.
Requirements
What You’ll Need to Succeed:
- High school degree or equivalent.
- Knowledge of specific software programs, including Microsoft Office Suite and Company Portal.
- Have excellent customer service and organizational skills.
- Has the ability to communicate professionally and courteously.
What You’ll Love About Us:
- Great Company Culture: Great people, a high focus on values, professional development opportunities as well as company events (food trucks, BBQ’s, holiday parties, retirement celebrations and sporting events, to name a few!)
- Focus on Personal/Family Balance: Monday-Friday schedule.
- Rest and Relaxation: Generous PTO (paid time off) AND 8 paid holidays.
- Health Benefits: Medical with HSA and FSA options, Dental and Vision Plans.
- Life and Disability Benefits: COMPANY PAID Life Insurance, Short- and Long-Term Disability Plans
- Prepare for the Future: 401(k) with company match
Atlas is proud to be an Equal Opportunity Employer (including disability/veterans) and Drug Free Workplace
Where a specific pay range is noted, it is a good faith estimate at the time of posting. The actual compensation offered will be based on experience, skills, qualifications, market considerations, and geographic location.
Other facts
About Atlas Toyota Material Handling, LLC
Atlas Toyota Material Handling, part of the Atlas Companies, is an authorized Toyota Forklift Dealer committed to providing quality service, premium equipment and innovative solutions for companies of all sizes.
We supply Illinois (Chicagoland), Minnesota, Wisconsin, and Northwest Indiana with the largest inventory of new forklifts & lift trucks in the nation. We offer new, used and rental equipment to handle a variety of material handling needs, alongside a wide assortment of forklift attachments, pallet jacks, parts and floor cleaning equipment. With our customized warehouse systems solutions and forklift operator training by our Federal OSHA certified instructors, our extensive knowledge in warehouse support integrates productivity and safety seamlessly.
With 24/7 maintenance by over 115 certified technicians with an average of 17 years’ experience, our service network guarantees a fast and timely response with a 4-hour max wait time.
Our vast sales selection of more then 800+ new and used forklifts and lift trucks is continuously updated and features all models and brands such as Toyota, Motrec, Advance, Genie, Terex, Bendi, Drexel, Big Joe, Columbia, Manitex Liftking, and Skyjack. Committed to serving all industries, we carry every type of forklift & lift truck available; electric, industrial, warehouse, reach trucks, pneumatic and more.
Proudly carrying the name Atlas, our other companies include: Atlas First Access and Atlas Toyota Lift of Minnesota (Retail), Atlas International (Wholesale) and Atlas Bobcat.
With over 70 years in the material handling industry, Atlas proudly operates through our established core values: We PROMOTE INTEGRITY at every level of our business and have a PASSION FOR WINNING by delivering nothing less than exceptional results. Atlas strives for CONTINUOUS IMPROVEMENT all while creating an environment where we EMBRACE COMMUNITY by upholding a pursuit to VALUE PEOPLE and treat everyone with respect, courtesy, and dignity.
What you'll do
- The Service Writer is responsible for providing timely and accurate estimates for service repairs and maintaining communication with customers regarding estimates and orders. They will also review preventive maintenance work-orders and verify information with technicians to ensure accuracy in the quoting process.
Ready to join Atlas Toyota Material Handling, LLC?
Take the next step in your career journey