POSITION SUMMARY

The Operations Administrator serves as support to senior and executive operations leadership, providing high-level administrative and operational support in a fast-paced healthcare environment. This role is responsible for coordinating and prioritizing complex administrative functions, maintaining accurate and confidential records, supporting operational planning and process improvement initiatives, and facilitating effective communication across leaders and departments. The position requires the exercise of independent judgment, discretion, and professionalism while ensuring operational accuracy, efficiency, and continuity across the organization.

ESSENTIAL FUNCTIONS

• Provide comprehensive administrative support to senior and executive operations leaders, including complex calendar management, scheduling, documentation, and internal communications.
• Coordinate and manage executive-level meetings, including preparation of agendas, materials, logistics, and follow-up actions for meetings such as annual Ambulatory Surgery Center (ASC) Chief Executive Officer (CEO) conference, Quarterly Vice President of Operations (VPO) meetings, and Quarterly Business Reviews.
• Transcribe, prepare, and maintain accurate executive meeting minutes, including Joint Venture Board and Committee meetings, and other leadership forums required.
• Handle sensitive, confidential, and time critical information with discretion and sound judgement.
• Maintain, organize, and manage operational records, reports, contracts, and correspondence in accordance with organizational, regulatory, and accreditation standards, as applicable.
• Assist with development, maintenance, and continuous improvement of standard operating procedures (SOPs), process documentation, and compliance tracking.
• Service as a liaison between operations leadership and internal departments, including Finance, Human Resources, IT, and Development.
• Assists with onboarding coordination, equipment and workspace readiness for existing operational leaders and new members of the operations leadership team.
• Prepare operational reports, dashboards, analysis, and executive summaries to support leadership decision-making.
• Support financial, operational, and strategic initiatives related to existing and new health system joint ventures.
• Identify operational inefficiencies and recommend process improvements to enhance effectiveness, accuracy, and workflow.
• Coordinate executive travel arrangements, including but not limited to lodging and transportation.
• Support special projects, cross-functional initiatives, and organizational priorities, as assigned.
• Performs Other duties as assigned

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. 

NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

MINIMUM QUALIFICATIONS

• Associate’s degree or equivalent experience required. 
• Working knowledge of clerical and administrative services as normally demonstrated through at least four years of administrative support experience, including direct senior or C-level executive support.
• Must have excellent oral, written and interpersonal communication skills to effectively interact with departmental personnel, assist customers with inquiries, schedule meetings and appointments.
• Must have the ability to organize, prioritize and multi-task workload in a fast-paced environment and maintain a professional manner.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

PREFERRED QUALIFICATIONS

Additional education is preferred. 2-3 years of experience in healthcare. Experience supporting cross-functional operations teams.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

OE – Typical Office Environment:

• Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 20 pounds.
• Requires significant use of computer, phone, and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on the telephone.
• May require travel.

SUPERVISORY RESPONSIBILITIES

None 

DIRECTLY REPORTING

Reports to senior and executive operations leadership including but not limited to Chief Operating Officer, Market President and Senior Vice President of Operations roles.

TYPE OF SUPERVISORY RESPONSIBILITIES

None

SCOPE AND COMPLEXITY

This role operates in a dynamic healthcare environment and requires the ability to work collaboratively in‑person as well as independently and remotely with limited supervision. The Operations Administrator must be comfortable working with executive leaders, physicians, operational teams, and external partners, and supporting strategic and financial initiatives related to healthcare joint ventures.

The position supports multiple executive leaders simultaneously and requires frequent interaction with employees, physicians, patients, visitors, community agencies, and vendors. Strong interpersonal skills, professionalism, and executive presence are essential.