About this role
Atlantic Medical Group, Central scheduling is seeking a full time Trainer for medical specialties for call center - onsite 5x a week in Morristown - 10am - 6pm
create training materials/ content through canva or other related applications as well as support of scheduling team - duel role
supported by the call center. Reporting to the Central Scheduling Manager. the Medical Office Associate II Trainer is responsible to ensure development and support in areas such as EPIC workflows, instructional design and delivery, conflict resolution, as well as to orient new department staff. Drives changes and makes recommendation to management team regarding training processes, Epic workflows. Identifies and delivers innovative solutions to improve services.
Job Duties:
- Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment.
- Prepares all instruction materials and conducts training via classroom or virtual depending on the type of training.
- Conducts surveys to gauge the effectiveness of training sessions and if changes are needed. Provides pre- and post- training competency tests to ensure team members have acquired knowledge and/or skill(s) to job roles.
- Assist with creating, updating, and maintaining training documentations as needed.
- Assist with resolving and supporting team members via email, Teams or over the phone.
- On-site support is required in effort to orient/evaluate new department team members, observe/analyze workflows and make recommendations for process improvement opportunities.
- Assist with training and go-live support for all new projects and initiatives.
- Assist with Quality Audits and work queues of registration, insurance verification and scheduling encounters for the Team.
- Continuously reviews existing processes, Epic reports and dashboards for possible process improvement opportunities and recommendations.
- Liaison and “go to” resource between new hires and department leadership.
- Supports department goals and process improvement initiatives.
Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.
Our integrated network offers seamless access to Atlantic Health System’s entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services.
In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.
Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
Other facts
About Atlantic Health System
Atlantic Health is at the forefront of medicine, setting standards for quality health care in New Jersey, Pennsylvania and the New York metropolitan area. Headquartered in Morristown, NJ, we are a leading non-profit health care system, powered by a passionate workforce of 24,000 team members dedicated to building healthier communities. Atlantic Health serves more than half the state of New Jersey, including 14 counties and 7.5 million people and provides care for the full continuum of health needs across a wide array of settings, including dozens of outpatient and urgent care locations, Atlantic Rehabilitation Institute, Atlantic Health Goryeb Children’s Hospital, Atlantic Visiting Nurse and Atlantic Mobile Health. Our acute care hospitals include:
• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health CentraState Medical Center, Freehold, NJ
We receive awards and recognitions for our extraordinary care and our supportive workplace culture. Below are just a few of our accolades:
• 100 Best Companies to Work For® - Great Place to Work® and FORTUNE® magazine for 16 years
• One of the 100 Best Workplaces for Millennials: Great Place to Work® and FORTUNE® magazine
• America’s Greatest Workplaces in Health Care: Newsweek
• America’s Greatest Workplace for Women, Gen Z and Inclusion and Diversity: Newsweek
• Best Places to Work in Healthcare – Modern Healthcare
• 150 Top Places to work in Healthcare – Becker’s Healthcare
• Best Employers for Workers over 50 – AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• System for Change Award from Practice Greenhealth
What you'll do
- The Patient Access Trainer is responsible for creating training materials and supporting the scheduling team while ensuring the development and support of staff in various areas. This includes conducting training sessions, evaluating workflows, and making recommendations for process improvements.
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