About this role
This position serves as a central coordinator for training and IT support activities, with a primary focus on managing and processing training enrollment requests within the Learning Management System (LMS). The role ensures accuracy and timely updates for all training enrollments, corresponds directly with customers via the Epic Training inbox, and handles Epic training-related ServiceNow tickets. Additional responsibilities include partnering with the Security and HR onboarding teams to ensure new hires receive the necessary training and security access. Strong knowledge of healthcare terminology and clinical roles is essential for success in this position.
Principal Accountabilities
- Manage and process training enrollment requests within the LMS, ensuring accuracy and timely updates.
- Correspond directly with customers via the Epic Training inbox, addressing training-related questions, scheduling needs, and troubleshooting access issues.
- Handle and resolve Epic training-related ServiceNow tickets, escalating to appropriate teams when necessary and ensuring all interactions are documented.
- Partner with the Security team and HR onboarding team to ensure new hires receive required training and security access.
- Monitor and assign ServiceNow tickets for IT support requests, ensuring timely handling and resolution.
- Communicate professionally and promptly with customers, providing updates and ensuring a positive experience.
- Maintain accurate documentation of all interactions and actions taken in the service management system.
- Utilize internal resources and knowledge bases to provide accurate information and resolve inquiries.
- Collaborate with IT teams and training staff to ensure smooth coordination and support.
- Maintain confidentiality regarding patient care and employee information at all times.
- Demonstrate strong multitasking and prioritization skills in a fast-paced environment.
Perform other duties as assigned
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
- Morristown Medical Center, Morristown, NJ
- Overlook Medical Center, Summit, NJ
- Newton Medical Center, Newton, NJ
- Chilton Medical Center, Pompton Plains, NJ
- Hackettstown Medical Center, Hackettstown, NJ
- Goryeb Children's Hospital, Morristown, NJ
- CentraState Healthcare System, Freehold, NJ
- Atlantic Home Care and Hospice
- Atlantic Mobile Health
- Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
- 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
- Best Places to Work in Healthcare - Modern Healthcare
- 150 Top Places to work in Healthcare - Becker's Healthcare
- 100 Accountable Care Organizations to Know - Becker's Hospital Review
- Best Employers for Workers over 50 - AARP
- Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
- One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
- One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
- Official Health Care Partner of the New York Jets
- NJ Sustainable Business
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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Atlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission.
Other facts
About Atlantic Health System
Atlantic Health is at the forefront of medicine, setting standards for quality health care in New Jersey, Pennsylvania and the New York metropolitan area. Headquartered in Morristown, NJ, we are a leading non-profit health care system, powered by a passionate workforce of 24,000 team members dedicated to building healthier communities. Atlantic Health serves more than half the state of New Jersey, including 14 counties and 7.5 million people and provides care for the full continuum of health needs across a wide array of settings, including dozens of outpatient and urgent care locations, Atlantic Rehabilitation Institute, Atlantic Health Goryeb Children’s Hospital, Atlantic Visiting Nurse and Atlantic Mobile Health. Our acute care hospitals include:
• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health CentraState Medical Center, Freehold, NJ
We receive awards and recognitions for our extraordinary care and our supportive workplace culture. Below are just a few of our accolades:
• 100 Best Companies to Work For® - Great Place to Work® and FORTUNE® magazine for 16 years
• One of the 100 Best Workplaces for Millennials: Great Place to Work® and FORTUNE® magazine
• America’s Greatest Workplaces in Health Care: Newsweek
• America’s Greatest Workplace for Women, Gen Z and Inclusion and Diversity: Newsweek
• Best Places to Work in Healthcare – Modern Healthcare
• 150 Top Places to work in Healthcare – Becker’s Healthcare
• Best Employers for Workers over 50 – AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• System for Change Award from Practice Greenhealth
What you'll do
- The Analyst - IT Support manages and processes training enrollment requests within the Learning Management System, ensuring accuracy and timely updates. They also correspond with customers regarding training-related inquiries and handle Epic training-related ServiceNow tickets.
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