Job Description:

The Project Manager Associate is accountable for the comprehensive oversight and successful delivery of projects from initiation through transition to operational support. Serving as the principal point of contact, this role ensures adherence to all service commitments by effectively coordinating schedules, proactively managing risks, and facilitating transparent communication among internal stakeholders and external partners. The Project Manager directs project tracking, status reporting, and governance processes to ensure timely execution and quality outcomes in strict alignment with contractual requirements and organizational objectives. Support is provided to US customers, so working hours are scheduled from 2:00 PM to 10:30 PM CET. Minor changes to these hours can be accommodated upon agreement.

Key Responsibilities/high level:  

• Client On-boarding: Lead the implementation of new external clients into AT&T Managed Network Services. Establish initial contact with clients post-sale, create project schedules that meet contractual and customer requirements, and compile necessary AT&T resources to support the project. 

• Project Implementation: Oversee the overall implementation of customer designs, including partnering services. Negotiate implementation schedules with both internal and external resources and suppliers.

• Customer Lifecycle Management: Maintain responsibility for the customer from implementation through to contract termination. Assist the sales team with critical aspects of implementation during the pre-sales phase.

• Provisioning and Billing: Implement WAN for managed clients, ensuring compliance with contract specifications. Handle provisioning tasks and support transition, transformation, and WITO processes.

• Lifecycle Support: Provide Day 1 and Day 2 support, including managing physical and logical changes, and disconnects. Serve as an escalation point for critical milestones during and post-implementation.

• Database Management: Utilize and update management databases throughout the provisioning process.

• Problem Resolution : Identify and address key aspects of problems early, determining the best resolutions.

• Legal Compliance: Oversee legal elements and ensure compliance with service delivery and customer processes.

• Customer Interaction: Respond to custom requirements (CSOP) and extend responsibilities as required by the customer.

• Deployment Challenges: Lead and resolve deployment challenges effectively.

Role Overview:
The Project Manager (PM) is responsible for managing the end-to-end process of project intake, validation, planning, coordination, and implementation. This includes reviewing new order cases, ensuring requirements are met, coordinating site surveys, facilitating kickoff meetings, managing on-boarding documentation, and overseeing installation and customer acceptance.

Skills and Competencies:  

• Familiarity with Project Management best practices is advantageous.

• A minimum of 2 years of experience in Telco or IT is preferred.

• Knowledge of communication and networking technologies.

• Strong phone interaction skills for customer and peer communication during implementation and problem resolution.

• Prior experience interfacing directly with customers, project managers, internal organizations, and U.S. based local exchange companies is desired.

• Proficient in English with excellent verbal and written communication skills.

• PC literate with experience in software packages such as MS Excel, Outlook, Word, Power BI user, Service Now, Salesforce.

Personal Attributes:

• Flexibility in working hours - projects may vary from US to MOW Adaptable to changing customer requirements.

• Analytical mindset with strong problem-solving abilities.

• Stress-resistant and able to work effectively under pressure.

• Team player with a collaborative approach.

• Fast learner - new products and solutions

Benefits: A career with us, a global leader in communications and technology, comes with big rewards. We offer a competitive salary plus an annual company performance bonus in the amount of 9% of annual salary. Once you are a part of the team, you will gain some amazing perks and benefits including wellness & leisure time contribution, sickness compensation plan, premium medical services, family friendly benefits as well as meal contribution and extra days off (…and much more).

Location: This is a hybrid-flex worker position where our preference is for you to be present with your team in the office at least 3 days per week.

Working Hours: US shift, approx. 2:00 PM - 10.30 PM (with some flexibility).

Monthly Salary ranges between 1,810 EUR - 2,700 EUR gross. The actual offered salary will be based on your skills, knowledge and experience.

Ready to find out more? Apply today!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.