Summary
About this role
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.
Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
What you’ll do:
Design and deliver enterprise-grade solutions for Release and Change Management within IT Service Management. Drive automation, data driven and AI enabled integration, and process optimization to enhance resilience, accelerate delivery, and ensure service reliability. Focus on transitioning from fragmented, application-specific practices to mature enterprise models by embedding AI-powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling across RM/CM processes.
- Architecture & Design: Build scalable, high-availability systems for standardized RM/CM processes. Integrate automation, AI, and data analytics for efficiency and consistency.
- Agile & DevOps Enablement: Embed SAFe, Agile, DevOps, and CI/CD principles. Optimize pipelines for rapid, secure deployments.
- Data and AI-Enabled Release Management Strategy: Transition from fragmented, app-driven practices to a mature enterprise model by embedding data and AI-powered capabilities across solution areas—predictive analytics, automated risk assessment, and intelligent change validation.
- Requirements & Integration: Translate business needs into technical specifications. Ensure seamless integration with ITSM platforms, cloud services, and infrastructure.
- Sprint-Based Delivery: Use iterative sprint approach to develop standardized policies and tools, pilot quickly, and scale across the enterprise.
- Technical Leadership: Guide cross-functional teams, foster innovation, and align solutions with business objectives.
- Performance & Reliability: Analyze system performance, troubleshoot proactively, and minimize incidents. Benchmark metrics. Building Dashboard for tracking progress and metrics.
- Governance & Compliance: Standardize RM/CM processes with secure, auditable, and repeatable patterns.
- Continuous Improvement: Use post-release analytics to refine processes and adopt emerging trends.
- Documentation & Training: Maintain clear documentation and deliver training on AI-enabled RM/CM strategy to enterprise partners.
- Mentoring; Drives Culture of Continuous Improvement
What you’ll need:
- Expert level Knowledge of SDLC for SAFe Agile and DevOps environments; best-in-class Release and Change Management framework and IT Service Management.
- Data and AI Skillset: Advanced Data analytics, KPI metrics, and Prompt Engineering expertise; Guiding development of Agentic AI workflows and Gen AI use cases; Power BI, Python
- Governance and Communication: Establishing process framework, Implementing solutions and tools, Building standardized playbooks, and leading governance boards for ATS-wide implementation
What you’ll bring:
Required
- 5+ years in Systems Engineering, ITSM, RM/CM
- Expertise in SAFe, Agile, DevOps, CI/CD, Data Analytics, building Gen AI use cases
- Experience with AI technologies, Python, SQL, data analytics, Power BI and ITSM tools (e.g., ServiceNow)
- Modern Enterprise Release Management/Change Management and ITSM
- Advanced expertise in Excel, PowerPoint, PowerBI
Preferred
- BS/BA in Computer Science
- Preferred Tools (Modern Release Management processes for Agile and DevOps environments)
- Jira Align, JSM, Jira Cloud, Git for enterprise RM/CM
- Relevant certifications (SAFe, Agile, DevOps, ServiceNow, Jira, AI/ML)
Our Lead System Engineering, earns between $128,400-$215,800 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
- AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite – Full-time office role-
Ready to join our team? Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
USA:TX:Dallas / Three AT&T Plaza (308 S Akard St) - Co:308 S Akard StSalary Range:
$128,400.00 - $215,800.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Other facts
About AT&T
We understand that our customers want an easier, less complicated life.
We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation?
With you.
Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable.
What are you dreaming of doing with your career?
Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn.
To learn more about joining AT&T, visit: http://www.att.jobs
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What you'll do
- Design and deliver enterprise-grade solutions for Release and Change Management within IT Service Management. Drive automation and process optimization to enhance resilience and ensure service reliability.
Ready to join AT&T?
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