Summary
Location
Pittsburgh
Type
full-time
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About this role
Store Leader
Pittsburg, PA
$22.50 + unlimited sales bonus potential
Our Store Leaders are high-impact contributors who drive store performance, coach high-performing teams, and shape customer experiences. At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will lead a team, drive store results, and grow your career in a fast-paced tech environment.
What’s in it for you:
- Starting Pay: $22.50 per hour + unlimited sales incentives. (Store leaders earn on average $915/month on top of their base pay!)
- Benefits that take care of you: A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
- Unlock your career potential: You’ll have access to ongoing training, and professional development opportunities to elevate your career and support your goals – that includes tuition reimbursement.
What’s expected of you:
- Lead and motivate a team of retail sales experts to achieve their potential and consistently exceed goals in repair volume, sales, and speed. Conduct performance reviews and provide feedback.
- Coach, develop, and empower your team to grow their skills, exceed performance targets, and deliver exceptional customer service.
- Address customer issues and help your team work through challenges.
- Ensure an exceptional customer experience by modeling strong interpersonal skills, problem-solving, and coaching your team to do the same.
- Manage daily store operations, including inventory, repair quality, and workflow, to support a fast-paced environment.
- Support all roles in the store, ranging from device repair to customer service.
To be successful at uBreakiFix, you’ll bring:
- High School Diploma or equivalent (GED)
- 1+ years of leadership experience with a track record of achieving or exceeding sales targets while coaching and developing employees.
- 2+ years of customer service experience
- A competitive, results-driven mindset with the motivation to exceed goals and lead a high-performing team.
- Comfort navigating the balance of sales, service, and operational responsibilities in a dynamic retail environment.
- Flexibility to work weekends, holidays, and varying shifts
- Proficiency in Microsoft Office, especially Excel
Click here to watch a day in the life video of a real uBreakiFix store leader.
About Asurion:
Asurion is the world’s leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions. #INDSTORES
Other facts
About Asurion
uBreakiFix by Asurion provides professional repair services for anything with a power button, from smartphones, tablets, and computers to game consoles, smart speakers, and drones—and everything in between. While common repairs include cracked screens, battery issues, and water damage, our repair experts have fixed millions of devices and can help with most any tech mishaps. We offer free, no-obligation diagnostics on all gadgets, as well as a low-price guarantee and 90-day warranty on all repairs. When tech breaks, we can fix it at nearly 700 uBreakiFix by Asurion stores across the U.S. and Canada, plus a network of more than 600 We Come to You mobile repair vehicles.
Visit uBreakiFix.com for more information.
What you'll do
- As a Store Leader, you will lead a team, drive store results, and ensure an exceptional customer experience. You will also manage daily store operations and support all roles in the store.
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