Summary
Location
Mabalacat
Type
OTHER
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About this role
Support directives from Call Center leadership.
Lead, coach, and develop Call Center Supervisors.
Set and prioritize goals to achieve business objectives.
Collaborate with HR, Training, Workforce, Finance, and Quality teams.
Drive improvements in people, processes, and technology.
Ensure client, subscriber, and quality expectations are met.
Recognize and reward top performers.
Manage budgets, projects, and changing priorities.
Maintain strong floor presence and open communication with staff.
Other facts
About Asurion
uBreakiFix by Asurion provides professional repair services for anything with a power button, from smartphones, tablets, and computers to game consoles, smart speakers, and drones—and everything in between. While common repairs include cracked screens, battery issues, and water damage, our repair experts have fixed millions of devices and can help with most any tech mishaps. We offer free, no-obligation diagnostics on all gadgets, as well as a low-price guarantee and 90-day warranty on all repairs. When tech breaks, we can fix it at nearly 700 uBreakiFix by Asurion stores across the U.S. and Canada, plus a network of more than 600 We Come to You mobile repair vehicles.
Visit uBreakiFix.com for more information.
What you'll do
- The Operations Manager will lead a team of Call Center Supervisors, focusing on improving customer satisfaction and team member retention. They will also manage budgets, projects, and ensure that client and quality expectations are met.
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