Summary
Location
Smyrna
Type
full-time
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About this role
Role Summary
The Business Operations & Strategy Manager serves as a strategic partner to the Chief of Staff and senior leadership team. This role helps drive organizational alignment, accelerates key initiatives, and strengthens executive decision-making. It also involves confidential, highly variable work that does not follow a predictable 9–5 rhythm. The position blends analytical rigor, program management, and cross-functional leadership to ensure the executive office operates with clarity, speed, and impact.
Strategic Planning & Execution
- Support development of annual and multi-year strategic plans; translate high-level objectives into actionable workstreams.
- Track progress on enterprise priorities, proactively identifying risks, gaps, and required decisions.
- Conduct structured analyses and prepare recommendations to support executive decision-making.
Executive Support & Decision Enablement
- Draft exec-level briefs, presentations, and communications with clear narratives
- Manage intake and prioritization of requests to the Chief of Staff and CEO
- Synthesize inputs from multiple functions to provide concise, data-backed recommendations
Program & Initiative Management
- Oversee high-visibility initiatives that span teams or business units.
- Establish project governance, milestones, and KPIs; ensure execution stays on track.
- Facilitate cross-functional collaboration and resolve blockers.
Stakeholder Engagement
- Serve as a trusted liaison between the executive office and internal stakeholders.
- Build strong relationships across the organization to accelerate alignment and follow-through.
- Coordinate external engagements, including board meetings, partner interactions, and strategic events.
Qualifications
Experience & Skills
- 2–5 years of experience in management consulting, strategy, operations, chief of staff, or similar roles.
- Strong analytical and problem-solving capabilities; able to distill complexity into clear insights.
- Exceptional written and verbal communication skills.
- Demonstrated ability to manage complex, multi-workstream initiatives.
- High EQ, stakeholder management skills, and executive presence.
Attributes
- Highly organized, adaptable, and comfortable navigating ambiguity.
- Proactive, resourceful, and able to anticipate needs before they arise.
- Low-ego, collaborative mindset with a bias toward action and outcomes.
Success Indicators
- Executive leadership consistently receives the right information at the right time.
- Strategic initiatives progress on schedule with clear accountability.
- Operating rhythms improve in efficiency and clarity.
- Stakeholders describe the Associate Chief of Staff as a critical connector and force-multiplier.
Other facts
About Asurion
uBreakiFix by Asurion provides professional repair services for anything with a power button, from smartphones, tablets, and computers to game consoles, smart speakers, and drones—and everything in between. While common repairs include cracked screens, battery issues, and water damage, our repair experts have fixed millions of devices and can help with most any tech mishaps. We offer free, no-obligation diagnostics on all gadgets, as well as a low-price guarantee and 90-day warranty on all repairs. When tech breaks, we can fix it at nearly 700 uBreakiFix by Asurion stores across the U.S. and Canada, plus a network of more than 600 We Come to You mobile repair vehicles.
Visit uBreakiFix.com for more information.
What you'll do
- The Business Operations & Strategy Manager supports the Chief of Staff and senior leadership by driving organizational alignment and accelerating key initiatives. This role involves managing complex projects, synthesizing inputs for executive decision-making, and facilitating cross-functional collaboration.
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